KikScore Update: Acting on Feedback, Our Product Enhancements for Online Sellers & Ecommerce StoresFebruary 5th, 2010 | Data and Information Analysis,KikScore & KikReport,Online & Small Business Resources,shopping,Small Business | 2 Comments »
As a startup with a new product, we at Kikscore have mentioned here a number of times the importance that we and others have stressed on taking user feedback and comments and then acting on them. If your business and management stick your head in the ground and think you know the market better than your customers, you have a very low chance of succeeding as a business, especially a startup. We know our product may not be perfect, but as we mentioned earlier this week instead of waiting for perfection we decided as a company that we wanted to push Kikscore out to market in beta form in late 2009 so we could get feedback from online sellers and e-commerce users that had stores.
So here we are in early 2010. Where are we with the KikScore product? Well here is an update on some of the recent key changes and enhancements we have made to the KikScore product. These changes came directly from our users, the community and other generous friends, family members and colleagues that took the time to sign up and use our product or take a look at live users of the KikScore product.
1. Load & Uptime Improvements – We improved response and load times of every KikScore seal and KikReport that resides on an online seller’s site. Uptime for the seals is now the best it has ever been and we will continue to monitor KikScore seal uptimes as we know the importance that has for our customers.
2. Updated User Interface & Look and Feel – We updated the look and feel of the tabs on the KikReport. This included making the look and feel of Management and Shopping Security tabs easier to read and to include even more easy to use information about a seller’s business, website, background and track record of trustworthiness. The user interface for the KikReport and some of these tabs was also updated based on feedback so shoppers could easily recognize and interpret the information and data presented in the KikReport of a seller.
3. Updated Comment Platform – We modified and enhanced the comment management platform on the merchant’s KikReport making it even easier for comments about a shopper’s experience to be displayed to online visitors to a small business website.
4. Updated Seal – The KikScore seal has been updated based on both seller and shopper feedback to make the initial KikScore seal that resides on a seller’s website easier to read and interpret.
5. Easier Sign-Up- We listened to our beta users and have made the KikScore sign-up process for merchants more intuitive and easy for merchants.
6. Scoring Model Updates – Based on the data and feedback we continue to receive, we are also making enhancements along with updates to our scoring model that analyzes the trustworthiness and reliability of small businesses, online sellers and merchants.
These are just some of the enhancements and updates to the KikScore product. We continue to solicit and receive feedback. During the coming months, you will not only see more enhancements and updates but also much more. We cannot go into too much detail in the “much more” but the next few months will be exciting for our customers, new customers, the community and the market (and us too!).
Let us know what you think about our enhancements and updates. Also feel free to send us more feedback on KikScore. We love it.