Posts Tagged ‘Small Business’

What Sparks a Small Business Venture?

When starting a small business, what drives and motivates you? Is it passion for a cause or the imminent proof that there is a vacancy for a certain need? In talking with a variety of small business owners for our KikScore blog, the desires and drive to start their own venture vary as much as the different products and services they offer such as KKBB and SimplyAstro

If I were to have followed true passion in where I could be doing the daily equivalent of a comforting and true cause past time, I would have opened a No-Kill Cat shelter… however, this was a very difficult venture to get past my husband Lou, who has more of a passion for golfthan rescuing cats. Add the fact that neither of us has the building space or other means to house so many furry friends. Plus the overhead of running a shelter can be very costly and you need to ensure you have ample vet care on site and plenty of other key resources.

The general thought is you will find happiness doing what you love, it takes the ‘work’ out of ‘work’.   So what you need to find is a viable product, service, or solution that people need — or something that you can convince the general populous they can’t live without.

So how did my KikScore business partners and I end up here?

Another key element in launching a successful start up is to tap into the inner expertise of yourself to uncover a passion that had been slighted due to mundane day job activities, or inability (not to mention lack of desire) to climb the corporate ladder.   All of us at KikScore have vastly different backgrounds, yet a strong desire to not only be our own bosses eventually, but also to provide a product that is cutting edge.

Technology became a strong passion of mine, having launched my career shortly after college working for one of the most accredited entrepreneurs out there, Bob Parsons at Parsons Technology.  As technology and the Internet have migrated over time, running in stride and identifying the gaps are what caused KikScore to come to fruition.

How do I feed that need to own a cat shelter someday? Well… we do have multipe cats running about our home which reminds me I’ve saved some great lives. I frequently volunteer at the local shelter to share the warmth and experience some excess purring.

Back to the original question, when starting a small business, what drives and motivates you? Share your stories and ideas with us. We’d love to showcase your small business story for the next KikScore blog!

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Posts Tagged ‘Small Business’

Diary of a Start-Up: Is this Business Making Me Fat?

Most of us on the KikScore team work day-time jobs. Working on nights and weekends is very reminiscent of grad school — your days are filled up and then you do your homework at night. Not a big deal. We are all thankful for our jobs as well as having a growing side business.

But this weekend, after watching Brett Favre put a hurt on the Dallas Cowboys, I thought about working out. Now mind you, I’m not a fitness buff (Raj, please stop laughing). It doesn’t take much to convince me to put off a work out — I just thought about some KikScore business that needed attention and that was that. It did get me to think about other small business owners, however, who have an erratic schedule. Does owning your own business make you fat(ter)?

Take my Dad…please. No, I’m kidding. He’s a great guy and has owned his own businesses for 30 years. But exercise came after raising a family and bulding a business. So, in other words, he could drop some pounds. Of course, there are plenty of examples of successful small owners who are in terrific shape. But are they the except to the rule? Most Americans are heavy by definition. But controlling for other factors, are small business owners in worse shape than most? After spending some time Googling some rather offensive search queries (‘are small business owners fat’, ‘are entrepreneurs in worse shape?’) I still can’t find a good answer. I did see that most small business owners are against the latest health care bill — but that has to do with the fatness of their wallets, not waistline.

So, any anectodal information or actual research on this would be appreciated. My wife is particularly interested in any information you may have.

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Posts Tagged ‘Small Business’

Small Business Interview with Sitemakers's Geoff Jackson

Geoff Jackson is the Social Media Strategist & Web Marketer for the UK based ecommerce solutions provider, Sitemakers.  We came across Geoff and Sitemakers on Twitter in mid-December.  Geoff and Sitemakers can bring small businesses and the Kikscore community a unique and more global perspective on ecommerce and online business trends.

1. Tell us about Sitemakers and who it focuses on serving?

Sitemakers is a UK based company specializing in ecommerce services. We work with independent retailers to help them to become successful online retailers. We have our own ecommerce platform, LiquidShop, and we provide our clients with a full service including the software they need to run their website, a full design service, ongoing support and marketing services.

2. Where will Sitemakers focus most of its energy in 2010?

We will be dividing our energy between making sure our existing clients continue to grow their businesses and seeking out new clients who can benefit from our services. Existing website owners who move to LiquidShop invariably see an increase in their online sales and we want to help more retailers enjoy this growth during these difficult trading conditions.

3. If you had one key lesson learned from your online selling experience that you could pass on to others, what is that?

Something we notice regularly is that it is existing retailers who often do best when they branch out into selling online. They know their business, they know their market and have existing relationships with suppliers. We bring the technical knowledge and the specific retailing knowledge that relates to the internet and it is this partnership that lead to a successful online shop.

4.  As the new decade begins, what do you see as main new trend in 2010?

New technology that has really caught consumers’ imagination is the smartphone. Led by the iPhone, and now followed by Google’s own Nexus, these devices have changed the way that users think of the internet and their relationship with it. An easy-to-use device with intuitive applications, large clear screen and instant on-all-the-time internet connection all lead to the expectation that information is available whenever and wherever you want it. Barcode scanning apps such as Shop Savvy mean that consumers can do their price comparison in-store just by scanning a barcode and looking up competitive prices there and then. The number of people who have bought something using these devices has started to grow, and it is expected that more than half of users will have bought something using their smartphone by the end of this year. It’s been dubbed ‘m-commerce’ – but whatever it’s called it’s coming fast in 2010.

5. Do you have any parting thoughts?

Yes. Retailers who don’t have an online strategy in place are being left behind. Christmas sales show again that it is the multichannel retailers who did best. All retailers need to adopt a strategy that lets consumers decide when, how and where they will do business with them. This may mean starting a transaction in-store and completing online, or researching online and buying instore or even on the phone. Give consumers the options they want and they will stay loyal to you.

Let us know your thoughts in the comment section below on this interview.

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Posts Tagged ‘Small Business’

Art of Innovation in 10 Steps – Video Flashback

On a Friday before the long, Martin Luther King weekend,  we thought we would change things up a bit here.  We would hit you with a 2009 masterpiece from the startup master, Guy Kawasaki.  If you do not already know, Guy is a venture capitalist who did a couple of early tours at Apple and is the author of a start-up must read, the Art of the Start.  He is now the Managing Director of Garage Technology Ventures, is running his latest company, Alltop, and continues to give speeches and talks across the country on startups, innovation, entrepreneurship, social media and small business success.

This video is a (well) sliced version of a presentation he gave last year where he discusses in about 8 minutes the 10 steps (plus a bonus one) for innovation and making your startup a great company.  Since KikScore is a startup we pay particular attention to the guidance, like Guy’s presentation, that is given on startups. In fact, you can see that in our series where we narrate some of the issues we face building our startup into a viable business.

Please check out the video of Guy’s presentation below so you get context for these ten steps that he covers:

1. Make Meaning

2. Make Mantra

3. Jump to the Next Curve

4. Roll the Dice

5. Don’t Worry be Crappy (no that is not a typo)

6. Let 100 Flowers Bloom

7. Polarize People

8. Churn Baby Churn

9. Niche Yourself

10. Follow the 10/20/30 Rule

11. (Bonus) – Don’t Let Bozos Grind You Down

Please tell us what your thoughts are on the 10 steps.

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Posts Tagged ‘Small Business’

Do You Protect Your Business Brand From Your Personal Brand?

Small and start-up businesses need to build an identity in the marketplace.  With or without using our KikScore service, a newer or lesser-known business needs to establish a brand that is recognized and trusted.  But newer and smaller businesses are often just the reflection of the individual owners, so what do you do as a business owner so as to not offend a possible customer or partner?

As most bloggers, I have a personal example to share.  Of the KikScore team, I think I’m the only one to have voted for McCain…I know how to pick a winner (I hated Palin, but would have loved to see Johnny Mac in the White House).  But when we officially launched KikScore, as I was putting on the business bumper sticker, I removed the “John McCain 2008”.  Why?  Because as an entrepreneur, I don’t want to offend a potential customer and I don’t want to link the KikScore brand with my personal ideology.  In other words, I’d rather have a successful business than let the world know my political leanings.  But does it matter?  Maybe it could help your business, as your personal beliefs could align your business with customers with similar positions. 

Right or wrong, the marketplace assigns values to businesses that may or may not be intended by the owners.  Think about Walmart and Costco. Each provide a bulk/warehouse shopping experience, located in the suburbs.  But Walmart is deemed to be “Republican” and Costco is “Democrat”.  I seriously doubt either business wants to cater only to half of voting public, but some people will only shop at the bulk warehouse that is more in line with their political affiliation.

The question now remains is do you tone down your personal activities to avoid turning off your customers, continue as-is, or assign you personal affiliations to business in an effort to win business?

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Posts Tagged ‘Small Business’

Small Biz Interview with Try Toys Direct's David Taylor

We came across David Taylor and Try Toys Direct on Twitter, just before the holidays.  David actually gave us a call and we spent about 30 minutes discussing the small business experience.  We also had a very interesting discussion on being a small business in the adult industry.  Now, please do not judge and we know this post may spark some controversy.  But what really resonated with us is that Try Toys Direct is living the small business dream.  They are fighting to establish themselves against the “big guys” in the adult toy industry.  Everyone can learn from David and his experience of getting a small business off the ground  while striving to be classy, mature and discreet in an industry that is not really known for any of those characteristics is really helpful and informative.

1. Tell us about Try Toys Direct and who you focus on serving?

Try Toys Direct is the premier adult playground where quality and discretion matters. Our mission is to provide a safe and sexy place for people to shop for adult sex toys that will enhance their sexual experience. They can shop knowing that our products were preselected for their comfort and various tastes. Although we do sell many products to single people, we designed our site to be warm and inviting in hopes that couples will feel comfortable shopping together within our store.

2. How did you get your started selling online?
We started selling on-line about three years ago when we opened up our first eBay store. From there we expanded to other auctions sites and eventually to our own website. We choose eBay as a starting point for two reasons:

A. It has a steady stream of shoppers.

B. It afforded us an opportunity to create our branding (Try Toys Direct) and assisted us with becoming an established on-line seller (reputation and recognition). 

3. What are you focusing on for 2010?

In 2010 Try Toys Direct will continue to focus first on customer satisfaction and then expansion. We list them in this order because it is extremely important to have satisfied customers in order to expand. About 30% of our sales come from repeat customers and those whom have been referred by our customers. Lastly, we will focus on growing our product line while keeping cost down for our customers.

4. If you had 2 lessons learned from your business that you could pass on to others about selling on line, what are those?

A. Research, Commitment and Patience. Know your product, know your customers and stay focused. This has been the backbone of our growth. As a small business we have learned that it is important to keep learning. We have also learned that it is very necessary to continue developing your business plan.

B. It is important as a small business to keep overhead down. There are a lot of free resources to help build and promote you business. Take advantage of them. One good source for creating back links to you site is to utilize free on line classifieds. When you first open a website, tons of companies will contact you offering to build you the stars. Remember, if it sounds too good to be true, it probably is!

5. As 2009 just closed, what do you see as 2 new trends in your business for 2010?

A. More and more couples are utilizing adult toys to enhance their intimacy.

B. People are becoming more liberal in discussing their preferences.

6. If your business/store could be any movie or movie character, what movie/movie character would it be and why?

Mr. and Mrs. Smith with Brad Pitt and Angelina Jolie. This movie depicts a couple who is in love and shares the same interest in their profession “but”, because they failed to communicate and kept their jobs a secret from each other, it almost destroyed their marriage. The point being, in our business we see people who want more in their sex lives but often fail to express their likes and dislikes with their partner. This often leads to dissatisfaction in a relationship. People should be able to feel comfortable expressing themselves to their partner and respecting each others boundaries.

7. If Try Toys Direct could have a dream spokesperson for your company who would it be and why?

Marilyn Monroe because she was both sexy and smart!

8. How do the folks at Try Toys Direct let loose after a busy day working?

I can’t speak for everyone but I let loose by going home and enjoying my family. My greatest satisfaction in life is spending quality time with those I love.

9. Do you have any parting thoughts for our readers and the small business community?

We would tell others, “don’t believe the hype”. You hear all these good stories about people getting rich quick on the Internet. It has probably happened for some, but for most, you will have as much chance of getting rich quick as you do of being drafted by the NFL or hitting the lottery. On line selling is like any other business, you only get out, what you put in. Do not become discouraged, building a business takes a lot of hard work and time. We have been selling on the internet about three years and have found it to be hard, challenging and rewarding. I do not know who wrote this but my favorite quote that inspires me is: “The future belongs to those who believe in their dreams”.

Also please swing by our new Try Toys Direct blog that we launched.

On behalf of www.TryToysDirect.com I would like to thank the folks at KikScore for this interview and acknowledge Mr Rajeev Malik from KikScore for working with us for the interview. We at Try Toys Direct wish you and the KikScore team much success and growth in your business.

We would love your thoughts on the interview.

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Posts Tagged ‘Small Business’

Diary of a Start-Up: The Challenge to Keep Your Business Focused

As we at KikScore roll into 2010, we are proud of everything we were able to accomplish in 2009.  We launched KikScore. (See Diary of a Start-Up I)  Our blog went live. People actually visited our site!  Actually a lot more than we expected and from some interesting parts of the world.  And we really took the big plunge into social media.  Simultaneously, we are constantly working on gathering feedback from our customers and making changes and enhancements based on that feedback.

So what is the issue facing us in 2010? One word – FOCUS – or better yet the challenge to focus.

We have a lot going on at KikScore.  For example, we are in the process of developing an exciting extension to the KikScore product that we hope to launch in the next 30 days, we are fixing and enhancing the KikScore product based on customer feedback,  we are dealing with customer service issues, we are in partnership discussions and we are redesigning our marketing site at www.kikscore.com. We also have multiple tracks of product enhancements that are being prioritized and slotted in for development. And this list is not even near exhaustive of what we have going on.

So as we began 2010, we took our heads out of the weeds and said its time to climb to that proverbial mountain at 30,000 feet so we could take a broader view of KikScore, our product, all of the activity and the daily grind so we could figure out what do we need to focus on.  In all honestly, this was probably the first time in a while where we did the “focus” analysis.  The reason is as a start-up, especially an early stage one, you keep focusing on getting your product out to the market. Once the product goes live, then you are just overwhelmed to some degree with enhancements, customer and market feedback, service issues etc that can test your start-up’s ability to focus.

So this is what we have begun to do and I would recommend that if you are a start-up you may want to do something similar. Also the key is to periodically update, measure and track progress of your focus against each of these items below.

1. Goals. As a team, set your near-term and long term goals. Near term can be 30-90 days.  Long term is 1-3 years.  Keep them in a place where the entire team can review them.

2. Activities. Then create a list of the activities that flow up to the goals.  Make sure every activity can be tied to the goals otherwise that activity should be eliminated.

3. Turbo Activities. From the list of activities try to determine which activities do you get the most out of and that with all things being equal get you closer to that goal at a faster rate.  I call these Turbo Activities because they can really turbocharge you to achieve your goals faster. So for example, we at KikScore recently uncovered an approach that may really help us with customer acquisition.  Customer Acquisition is a very important near and long term goal of ours and we have various activities that help us with customer acquisition. But this method stood out and so just this week we thought lets really focus our efforts using this method and see where that gets us for acquiring more customers.

4. Regular Update. As a startup works through these turbo activities and regular activities, while also dealing with new issues that come up each day, it is critical that the team on a regular and periodic basis assess where the business is at in regards to the goals.  As the activities, objectives and goals change over time, your start-ups focus may have to adapt and be flexible.  But while I say that, you must also be careful to not have the red herrings pop up and that push you to focus on the wrong things or to lose your focus.  This is a delicate dance that each start up needs to be careful to balance so they maintain the right focus to meet their goals.

5. Team Accountability.  Each team member needs to also dedicate themselves to keeping themselves honest and other team members true to focusing the start-up.  Without team members acting as a check for themselves and other team members, a start-up runs the risk of losing that focus. One of the ways to help ensure that team members are keeping each other focused is asking a simple question during internal discussions: Do you think that activity will get us closer to accomplishing one or more of our goals?

In the end, so much of focus for a start-up can be boiled down to the 80/20 rule.  So often 20% of your activities and work, will end up getting your startup 80% of the results that you need.  Remember this when you try to keep your focus to growing your start-up!

How do you keep your business focused?

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Posts Tagged ‘Small Business’

Will Entrepreneurs and Pizza Palors Save the U.S. Economy?

Financial markets have melted down, real estate industry has a faint heart beat, and Corporate America has been laying off people by hundreds of thousands each month.  People are concerned about job security and not spending any more on expensive trips or dinners.  Not an ideal recipe for an economy or starting a business.  Or is it? 

There is a saying that you should “never underestimate the US consumer” — that is especially true for consumption of food.  More specifically, it is true for consumption of pizza.  Pizza is on my mind for two reasons.  First, we are in full swing of the football season and it seems that every weekend I’m eating pizza and watching football each Sunday. Quick tangent — I’m loving the new Domino’s Pizza.  Throw in some Chicken Kickers with ESPN, and you’ve got a great little Sunday. 

The second reason for my focus on pizza is an article that I stumbled across in the USA Today.  It discusses the rise of entrepreneurs in the form of franchisee owners, with a particular focus on CiCis Pizza franchises.  I did a little research and found that in this recession, Dominos continues to grow (just an fyi, my hope is to praise Dominos enough to get some free pizza out of this blog posting).  The pizza business has only flurished in this environment.  There is also a profile in the WSJ this past week on California Pizza Kitchen — with their founders leaving the law as defense attorneys to create a pizza chain concept. 

As the numbers are showing, Americans love pizza.  It’s cheap and tasty, it’s also relatively easy to start a pizza shop.  Take these facts and couple it with all the successful individuals looking to start a business, and we may be facing a marinara-led growth out of this recession.  Or at least a free pizza coupon for me due to my sucking up to Dominos.

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Posts Tagged ‘Small Business’

Solicit and Listen – Customer Feedback is critical to business success

Social media was the craze of 2009 and will only continue to gain ground in 2010. Blogging about your product and/or service is an incredible way to promote your business or product. While customers and passersby can comment on blog entries or Tweet their favorites, how do you convert the blog commenter into a devoted and loyal customer for future success?

As a business owner, you need to provide easy to use feedback tools to ensure that you are in touch with your customers (and would-be customers) and frequently and consistently responding to their needs. This entails listening to comments and being able to categorize them and REACT. There are a variety of tools available (some such asCrowdsound, RatePoint, Yelp) but do these sites bring traffic back to your site? Some do, but some are a link off with minimal options to react to comments. In a previouspost by DojoMike:  customers are sometimes reluctant to provide feedback (positive or negative).

To maintain an open dialog with customers and encourage feedback, the comment avenue needs to be easy to use and promote responses from the merchant/business owner. As a business owner, you also need to be able to solicit feedback and react to it, professionally. If a negative comment comes through, don’t ignore it, you need to respond and make changes that address the issue. At a minimum, sending an email to a customer who recently bought an item from your online store is an easy avenue to inquire if the ordering process was seamless and also to ask for website suggested changes or product improvements. The more you ask a customer for their input, the more likely they will become a repeat customer AND tell their friends about your site and excellent customer service.

At KikScore, we have created a feedback tool within the KikScore seal itself. Comments that are posted here are sent directly to merchants to review and respond. These comments are also available for all to see that are reviewing that site’s KikScore Seal.

How do you solicit feedback from customers? What do you do with the feedback you get? Do you have any feedback/suggestions for KikScore? Please share with us!

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Posts Tagged ‘Small Business’

SmallBiz Conversation with KKBB Apparel's Michael Banos & Tom Prince

Today’s KikScore small business interview is with Michael Banos and Tom Prince from the super hip KKBB Apparel.  Michael, Tom and KKBB caught Kikscore’s eye for a number of reasons as you will see from their uniqueness and creativity that comes through in the interview.  But everyone should check out KKBB’s About Us page is very cool and follows from what we often talk about at KikScore that every small business should have a unique personality that your customers can relate to.  Kikscore is not even a customer of KKBB’s but their culture, vibe and approach is refreshing!

1. Tell us about KKBB and who you focuses on serving?

KKBB is an apparel company specializing in vibrant, off-the-wall designs. It’s pretty hard to ignore a piece from our catalog. Our target demographic is the 13-24 year old crowd. Young trendsetters who have an affinity for music and action sports. We went out on the Vans Warped Tour last year and pretty much hit the nail on the head with who we were trying to reach with our product.

2. How did you get your started selling online?

We’ve had an online store from the very beginning. When we launched the brand our website was up right away and we featured the online store from day one. Right now we’re in the process of creating a section of the store that is wholesaler specific. Our hope is to give each of our wholesale clients their own login which will grant them access to the wholesale prices and ordering forms. This should make the process of ordering wholesale from us easier on both ends.

3. Where will KKBB focus most of its energy in 2010?

Hopefully we’ll be able to maintain the solid customer base we’ve created by engaging them with interesting and funny content through our various web incarnations (website, Facebook, etc.). We’ll be working hard on bringing the brand to people who’ve yet to hear of it and taking steps to acquire more wholesale accounts, both big and small. We’re also looking to sponsor bands and extreme athletes.

4. If you had 2 lessons learned from your business that you could pass on to others about selling online, what are those?

1. Be aware of all the various fees you’ll be encountering through online sales, such as PayPal or fees applied by your store’s host. They can add up very quickly.

2. Make sure to have a solid shipping method setup. That way when the orders begin coming in you can keep up with the volume.

5. As 2009 just closed, what do you see as 2 new trends in your business this year?

We’re going to be getting more involved with sunglasses and other accessories. Also, by the end of 2010 we should be making the transition into cut-and-sew pieces. It wont be long before you’re seeing KKBB jeans, jackets, button-ups and much more.

6. If your business/store could be any movie or movie character, what movie/movie character would it be and why?

The first thing that comes to mind is Chuck Norris but he’s been a bit of a cop-out as of late so we’ll go with King Leonidas from the movie 300. While on tour last summer we adopted the call and response of “KKBB… What is your occupation?!”, “HUH HUH HUH!!” Warped Tour is no joke and it is not for the weak of heart. The KKBB crew never backs down, never gives up, and never surrenders. We are willing to push our bodies to the brink to reach whatever goals we’ve set for ourselves.

7. If KKBB could have a dream spokesperson for your company who would it be and why?

Christopher Walken would make the absolute perfect spokesperson for KKBB. If he was going to shoot a commercial or something for us I don’t even think we would give him any lines. I think we would just hand him a shirt to hold up while he spoke into the camera. We could just let this go on for an hour or so and then go into the editing room and splice the gems together. I’m confident it would turn out to be the most brilliant ad campaign ever.

8. How do the folks at KKBB let loose after a busy day working?

We usually find ourselves at the local watering holes with friends, playing 9-ball and shooting darts. We just try and relax because we rarely get any days off. When we do it’s a ton of lounging.

9. Do you have any parting thoughts for our readers and the small business community?

When you’re greeted with the opportunity for a business meeting, take it, regardless of who it is or what company they represent. Just because a company/product seems unrelated to your own doesn’t mean you wont pick up a great piece of advice, an amazing new contact, or hear about a product that may be useful to you in the future. But always keep in mind, everyone is playing an angle and you have to know what it is.

Thanks to Michael for taking the time for this interview.  If you have questions, please post them in our comment section and we will get Michael to answer them!

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