Archive for the ‘Online & Small Business Resources’ Category

Build Trust With Customers by Providing Feedback Tools

As KikScore continues to grow and add customers, our team is more active in social media sites.  In anticipation of a large partner release, we are working to ensure staff support and processes in place to respond to customer inquiries and issues.

Providing an avenue for your customers to sing your praises and also to vent when needed helps to build trust in your brand and confidence in your customers.  With social media continuing to rise, consumers savor the ability to have a voice in a variety of platforms, and they can yell loudly.  To build trust and loyalty in your customer base, you have to listen and react in a timely and professional manner .

Being a mom, I could relate to the outrage set forth by moms across the country on this Motrin add.  Motrin could have quickly regained confidence and trust in its consumer base by reacting to this outrage in a much more professional  and empathetic manner.

As a small business, creating an avenue for clear communication with your customers on good and bad topics will not only build trust, but also instill loyalty which creates new customers and reduces abandoned shopping carts.  Be an advocate for your customers and they will yell loudly on social media platforms that your business is the business to connect with.

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Archive for the ‘Online & Small Business Resources’ Category

Top 5 Android Applications for Small Businesses

I have had the Sprint HTC EVO 4G for a little over a month now and recommend the 5 Android operating system applications below for small businesses to use on any Android phone.

Exchange by Touchdown– This application integrates with the desktop version of Microsoft Exchange and automatically syncs your email, calendar, contacts, and tasks wirelessly with minimal setup. I really like this application because it cleanly separates my work and personal email and is works just like I am sitting at my work computer.  This is actually the only application on this list that isn’t free and does cost $20 per license after a 30-day free trial.

Jorte– This is a calendar and “to do” list application that I think works much better than the calendar tool that came with my Android phone.  This application seamlessly integrates with multiple Google calendars and also gives you over 10 different widgets to add to your homepage in order to better access your events and tasks.

Google Voice– Google created the Android operating system so it would make sense that they have some of the best applications for the platform and the Google Voice app is no exception.  This application essentially replaces your default carrier-provided voicemail while adding a bunch of great features.  You can create custom voicemail messages for any of your contacts, get voicemail messages transcribed and texted and/or emailed to you, visual voicemail, and also can be used to place extremely cheap international calls all over the world.

BuzzBox– This application can be configured to provide any RSS feed directly to your phone and comes pre-loaded with hundreds of the most popular feeds for you to choose from in many different categories.  This application also comes with a handy widget for automatic updates and quick viewing.

Fring – This application integrates with Skype (and many other IM/chat applications) to bring video conferencing to your mobile phone for free.  I actually prefer this application to the included (and highly promoted) Qik application on the HTC EVO because it is easier to use and has less latency.  I would recommend using the video chat feature while connected to 4g or wi-fi but it works great and automatically imports your existing Skype contacts for easy calling.

What is your favorite Android application and how much more do you like Android over the iPhone 4?

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Archive for the ‘Online & Small Business Resources’ Category

Contractor Choices — How Can they build trust online?

Summer sun brings external home improvements.  Usually, these are self-driven so you as a homeowner, can plan, schedule accordingly and select a contractor that suits your needs.  Unless, of course, you live in an HOA driven community that forces such improvements upon you.  Welcome to my world… There is a team of painters going from block to block (I live in an urban rowhome community) painting the exterior of our homes.  The process started with a power wash, then caulking, then they are now covering windows with tarps and then finally painting.  In watching the row across from us, the entire process is very lengthy.

The thing is, I had no option to ‘vote’ on which painting company was selected.  So how do I know I can trust these guys?  I just have to deal with the process set forth and hope for the best.  Now I trust my HOA to an extent, so I can feel somewhat comfortable that the end result will be Ok.

But, an online survey of all homeowners would have been a more ideal approach.  Each homeowner could have reviewed the list and looked at the painting company websites to cast a vote.  Different painting company websites may have had specific trust seals that could have swayed homeowner decisions.  The HOA could then have made a decision based upon feedback and cost and worked from homeowner recommendations.  We are a tight community, and value each others opinions.  But alas, we were not given this opportunity.  Not only would this have been a great exercise for my community, but also would have helped to build trust online for the given painting companies that offered up a bid.

If the company doing the work right now does a stellar job, I may go and post some comments on their website in support of them – so they may benefit positively… or negatively if they do a poor job.  How have you helped a contracting or service provider build trust online?

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Archive for the ‘Online & Small Business Resources’ Category

Does it Matter if your Product is Minimally Viable or Maximally Buyable?

I was reading this article by Dharmesh Shah on the OnStartups blog where he indicates that a Minimally Viable Product (MVP) is “a product that has the minimum set of features needed to learn what the market wants” and conversely he defines that Maximally Buyable Product (MBP) as “the set of features needed to capture the maximum potential opportunity in a market.”  Dharmesh then goes on to give 5 features of the Maximally Buyable Product.

I think the interesting point that is made in this article is not with the MBP but instead the Minimally Viable Product (MVP).  How does a company know when they have completed building their MVP?  When is an MVP “finished” enough in order to increase online sales and not result in abandoned carts of potential customers at checkout?  I know that when we were putting our finishing touches on our MVP one year ago for our KikScore trust seal product that it was very difficult for us to know when it was more important to get the product to market and when to add that one last feature that our customers would love.

My point here is that I think that building the MVP is not the most difficult thing most of the time.  Usually the entrepreneurial spirit inside of the people that are involved with MVPs is such that dreaming up and building the MVP is not the difficult part.  The difficult part may sometimes lie in the area of limiting the scope and defining the lines of exactly what the first iteration of the ultimate product is going to look like.  Initially, the MVP may be just a shell of what the founders of the company initially dreamed up but the team needs to decide as a whole when it is close enough to “learn what the market wants.”

How did your company define your MVP and how is your MVP different from your MBP?

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Archive for the ‘Online & Small Business Resources’ Category

Don't quit on me!

When starting a small business, everyone wears multiple hats and jumps in to assist where needed.  As your business grows, you work to hire people to fill specific roles so that:

1) the founders can focus on more strategic direction

2) to drive the business forward

3) effectively execute on key initiatives.

You proudly get your entire team staffed up and people are working hard in their roles and the business grows exponentially – everything is on the up and up, customers are fascinated with your product line and you have a backlog of requests to implement… and then, somebody quits.

So this perfect (well at least manageable) entourage you have created to implement your product roadmap now comes to a screeching halt, or at least imposes a very large mountain to navigate around. To keep business moving, you must revert back to wearing multiple hats, which in turn impacts growth and forces you to re-prioritize efforts, at least until you can back fill.

In larger companies, the back fill process can be lengthy and daunting.  What tends to happen is until the position is refilled, the tasks of the resigning employee are dumped on other employees… it becomes a juggling process to continue forward momentum.

While you cannot 100% prohibit turnover from happening, you can implement processes to ensure smooth transition in the event and also back fill (or redistribute effectively) so that you don’t end up pushing further resources out the door from overload.  People leave for a variety of reasons, but when building a team for a small business and growing your company, retention can be critical.  Then again, sometimes, that resignation is music to your ears…

How do you motivate your team to stand by you? What transition plans do you have in place in the event of a mutiny?

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Archive for the ‘Online & Small Business Resources’ Category

Netflix Sounds Like a Pretty Cool Place to Work

This article about Netflix on TechCrunch gives a summary of a 128-page PowerPoint deck (that is also included in full at the bottom) that was apparently originally intended as a communication to new employees in order to share the “Seven Aspects of our Culture” at Netflix. 

Most of the ideas in this deck seem like they were written by asking a group of employees of any company, “What policies do you wish your company had?”  A couple of the Netflix policies in this deck that fall into this category would be the  “take as much vacation as you feel you need” policy and the “pay employees more than they could get anywhere else” policy.  These sound like great ideas if you are a potential candidate to work at Netflix but I think that these policies can only work in certain cultures where only the cream of the crop work.

There are also a few Netflix policies in this deck that really seem like good ideas no matter where you work.  One of the policies basically says that if you think about one person on your team that you would do anything to keep from leaving you should then look at the other people on your team and consider firing them so that you open a spot for a new “superstar” employee to take.

Another idea in this deck that is very interesting to me is that Netflix apparently doesn’t believe in offering their employees training or “career development” as they put it.  They think that they are helping develop their employees by simply allowing them to interact with their other colleagues at Netflix.  They also make a good point that high performance people are often very resourceful and will find ways to develop their own careers and should not rely on a corporation to do this for them.

There are a lot of other interesting ideas in this Netflix deck…check it out and let us know what other ideas you like.

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Archive for the ‘Online & Small Business Resources’ Category

3 Small Business & Startup Blogs That You Should Check Out

Over the last few months, I have come across three really good blogs that consistently have excellent information and incredibly useful tips for small businesses and startups.  Since KikScore’s blog is focused on both of those areas – and pop culture with our recent posts about the Human Centipede, AC/DC and Lebron James – it is great to see the great content that these blogs are putting out.  So I thought I would pass these blogs along for the community in case you have not come across any of them.

The three blogs are:

1. The Small Company Blog – This is an excellent blog that covers all things small business.  But it goes beyond that and focuses on providing real practical tips for operating your small business. For example they have an excellent post on Developing a Comprehensive Marketing Plan for your small business as well as this post on 5 Ownership Mistakes that Will Kill Small Company Growth.  That and many of the other posts there are worth a read.  Also follow @TSCB on Twitter, Eric Rudolf the founder of this blog put out some great tweets.

2. Startup Marketing Blog – This blog goes way beyond its name and covers much more than marketing.  If you have a startup, this is a must read blog because of the breadth of topics that it covers related to building and growing a startup.  Beyond covering issues for marketing, this blog also has great tips on startup strategy, approaches to running your startup and tips on bringing your product to market.   The caveat is this is not an every day blog that you check since the content is generally updated about once or twice a month.  Nevertheless, when there is new content, it is excellent.  The blog is the brainchild of Sean Ellis who has run the marketing for two startups that have gone from launch to IPO so he has super street credibility.

3. Keys to Growth Blog – This blog is focused on giving guidance for software startups and especially their CEOs, but I have actually found that the content is just as applicable for small business owners.  The thread that weaves through most posts is positioning yourself and your company for growth through having the right people and right leaders in your startup.  There are also highly practical tips that are included such recent posts on strategies to cutting your company’s expenses.  Adam Ross runs this blog and he has two mantras: “Call your shot, then execute”. “Leadership is action, not position”.  That spirit is the basis for this blog and that is why it made this list of ours.

As we come across other good blogs, we will continue to tell the world like we did previously in our Go To Small Business Blogs Part 1 and Part 2.

Let us know if you have any good blogs that you have come across lately.

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Archive for the ‘Online & Small Business Resources’ Category

Un-LifeLock Your Life

I saw this article the other day in Wired magazine and it reminded me of how important security is while shopping online even if you have additional measures in place to help protect your identity from being stolen.  The article basically details how LifeLock’s CEO, Todd Davis, may get the worst marketing move of the decade award for publishing his Social Security Number in the ads for their product and on highway billboards in order to prove that their product will keep online shopper’s identities secure.

Sure enough, 2 years later and his identity has been “stolen” an unbelievable 13 times!  To be fair, it sounds like his identity may not have been “stolen” necessarily but his Social Security Number was used to fraudulently open a bunch of cell phone accounts and then they went into collection when they were never paid on.  I think some additional research needs to be done here on these cell phone company’s account creation policies because if someone can just write a social security number and name down on a form that isn’t theirs and walk out of the store with a cell phone and active account that may be another issue.

So back to the CEO of LifeLock…I guess the two lessons here are obvious but big ones: 1) Never under any circumstances allow your Social Security Number to get in the wrong hands online or in a store as the consequences are dire.  2) Don’t use LifeLock.  Sorry, this may be a great product but I can’t put my faith in a company that has a CEO that is this dumb/cocky.

By the way, LifeLock also has a few pending legal matters in the courts since they also claimed that if anyone used their product and still had their identities stolen that they would give them $1 million.  Apparently a few people used Lifelock’s product and still had their identities stolen, but Lifelock doesn’t want to cough up the cash.  I guess all these consumers would have had to do in order to get the $1 million without any complaints from LifeLock would have been to publish their Social Security Numbers on a billboard!

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Archive for the ‘Online & Small Business Resources’ Category

Ahoy, Matey! Pirates and Business

If you open your eyes and mind, it’s amazing where you can find business lessons in everyday life.  The book I am reading, Michael Crichton’s final novel: Pirate Latitudes takes the concept of war from the pirate’s view.  There are a good number of similarities to small business and overtaking your competition to be learned from it.  To come up with a new business idea, it doesn’t necessarily have to be ‘new’ but ‘better’ is critical to success.

Here’s some lessons that the privateers (often mistaken for pirates) of long ago still apply…

Build a good team – When Captain Hunter came up with his risky idea of attempting capture of a Spanish treasure ship in a far off, dangerous and assumed well protected island, he needed a strong team to accomplish the quest. Building the right team for business success can be tricky, but you can’t do it alone.   Delegate responsibilities that foster team member’s strengths.

Create a more comprehensive solution – After overtaking the treasure ship, the privateers are stalked by a Spanish warship that is more heavily armed with both men and weaponry. The weakened privateers come up with a risky yet tactical solution to attempt to take down the larger ship. Creativity and doing something different with your current resources is a strong business sense. KikScore wasn’t the first trust seal out there, but it is different and more comprehensive than the competition

Overtake the competition – I’m not finished reading Pirate Latitudes yet, so I’m only theorizing here… but based upon the creativity noted above and their zeal to secure the stolen treasure, I have confidence the privateers will conquer the larger warship and bring home the gold.  Obviously in business, war is not the best option, yet clever advertising and getting your business message out there can overtake the competition.   A strong and consistent approach helps.

Pirates and privateers are mysterious, resourceful and have a rather catchy form of conversation.

How is your business pirating through the marketplace?

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Archive for the ‘Online & Small Business Resources’ Category

Quick Tips on Pitching the Media for Small Business

All of us small businesses and startup owners wonder how can we get more publicity and buzz about our product and business. Many of us also wonder what do we have to do to become a thought leader where the media actually comes to us for comment on industry matters.  Well I came across this excellent short video by one of the best small business evangelists that is out there, Anita Campbell, the owner of Small Business Trends and BizSugar.  Anita gives us some very common sense and practical tips for every small business and startup to use when they are pitching their business and product to the  media to try to get covered.  She also touches on how to build up your credibility with the media so you can be considered a thought leader.

Here is the video and its only a few minutes long, but it is packed with great tips from Anita Campbell.

Some of the tips Anita mentions in the video are:

1) To help get the attention of journalists and writers, blog about their stories.

2) When you blog about their stories, use the writer’s name and also link to their article. That will help get their attention.

3) When your product or company finally gets covered by a journalist, make sure you blog about the story and again include the name of the writer! We actually did this in a recent post when KikScore was covered by PressTV on issues of cybersecurity and safe online shopping.

4) When you are pitching journalists, give them useful information that will help them write a story.

5) During your pitch, give them other information besides about your business, including data about the industry, trends and even other influencers that the writer should interview.

6) Help the writer by giving them the names, contact information and as much information about those other people for their story.

7) Your pitching should not stop when you finally get some media coverage. Keep trying to build goodwill with the journalists and writers and that will increase the chances that they will come back to you for future stories.

These are excellent tips that we should all follow.  Anita really is a great source that we previously named one of her sites as one of our top small business blogs that we like.   I have met Anita on a couple of occasions including my day job out in Herndon, Virgina and at last year’s Grow Smart Business Conference in Washington DC.  If you own a small business or run a startup, we at KikScore highly recommend following Anita on Twitter and also checking out her sites.  Also she is from my hometown of Akron, Ohio – so I am sure she (and many others) may identify with my recent post about Lebron James and Small Business.

Please tell us how you pitch the media? Any tips would be appreciated!

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