Archive for the ‘Small Business Tips’ Category

Advance Your Merchant Services for Your Small Business with Mobile Credit Card Payment

The RAZR was once the biggest advancement in mobile phones in the U.S. Consumers went nuts to get the latest technological advancement. Now the RAZR is a thing of the past. If someone is seen with one of them they are often seen as outdated.

The same may be said one day for classic credit card processing terminals. You know the ones that are still connected with a phone line to a modem. Even those bulky, slow wireless credit card processing terminals are becoming a thing of the past.  Now there are companies that are developing the next age of credit card processing machines.  You may have even seen one if you have been in at an Apple Store lately!

With technological advancements such as, Pay Anywhere, it is possible to accept credit cards anywhere on your smartphone. This advancement is crucial for those who take their business on the go. Imagine a customer paying for a delivery order through an iPhone credit card processing terminal. Don’t have an iPhone? That’s fine you can turn your iPad, Blackberry, or Android into a credit card processing terminal as well. Not only is this tech savvy, it is also green! Seconds after the card is swiped, a receipt is text messaged and/or e-mailed to the customer. The best part is the fees associated with many monthly credit card processing contracts are more manageable that traditional card processing machines.

No Scary Fees

A lot of small businesses, and businesses that are constantly on the go fear that the fees of processing credit cards will out weight the extra business they bring in. It can be scary for a small business owner to commit to a lengthy contract that requires a monthly rental fee, monthly minimum fee, and the most dreaded cancellation or early termination fees. It is especially hard to compute if it will be worth it for a business to begin accepting credit cards, since there is no way to accurately predict the number of credit card sales that they will receive once they begin accepting them.

Pricing

Providers like Pay Anywhere makes accepting credit cards less scary for any business owner looking to expand their payment options. With almost none of the previously mentioned fees, a business owner has nothing to fear in trying it out. Even a freelance artist who would only use a credit card terminal a couple times a month could maybe benefit here too from this technology. No longer will you watch a sale walk away because the cost exceeded the cash in hand that the potential customer had. You may be able to get some providers to even eat the cost of the credit card reader as the provider gives that to their clients for free. At other places these could exceed the cost of 150 dollars. Try to find a provider that has no fees associated with the application process.

Some Benefits

This mobile processing technology, it is takes off, will benefit anyone whose business has them constantly traveling from sale to sale. The fear of a check bouncing for services rendered will be eliminated as you can have that customer simply swipe and sign with their debit card instead. General contractors will attract more job prospects by sampling accepting credit cards. Don’t be the one with the RAZR in 2011, be the one who had the iPhone in 2007!

We would love to hear about your experiences with credit card processing over a smartphone. Tell us about them please in the comments below.

Tweet This Post

Archive for the ‘Small Business Tips’ Category

Top Ten Reasons Why Small Businesses Fail, part six: Versatility

Versatility

Though many Small Businesses are one-person operations, in today’s economy, none can afford to be “one-trick ponies“.

Even if you can’t diversify your staff (especially if you work alone), you’d do well to diversify your skills. Every solopreneur has a specialty, but don’t focus exclusively on the thing you do best. What happens if the market shifts, or your existing clients have had their fill of the good or service you specialize in?

Begin by ignoring the voices in your head that say “I can’t…”, “I don’t…”, or “I’m only…”. You are an entrepreneur – something you may not have imagined being even a few years ago. Whether it was always your dream, or the result of a layoff due to the “Great Recession“, here you are! Don’t let the challenge of expanding your capabilities defeat you as success draws near.

Next, consider improving your business-critical skills, such as:

1. Business communications
2. Planning
3. Financial management
4. Networking

There are many courses available, locally and online, designed especially to assist Small Business owners, operators and employees in enhancing their business related skills. Locally (New York City), I highly recommend NYC Business Solutions’ FastTrac New Venture course. This is a free, month-long course designed especially to, as their website states:

“…help you perfect your business concept, write a strong business plan and access resources to complete your launch.”

If you’re in New York City, and are in the first year or two of starting your Small Business, you MUST enroll in this course. The benefits are immeasurable – and how can you beat the price?

Consider also what you are good at that you could do for others, perhaps on an informal or advisory basis? Are you a good writer? Lend a hand to fellow solopreneurs and Small Business owners/operators/employees by proofreading drafts of their business communications.

Better at managing money? Although you may not be an accountant, you might have advice, tips, spreadsheets, or prior budgetary management experience that would prove useful to friends or colleagues struggling to stay on top of their financials.

Success in today’s economy requires more than focusing on your core specialty; it increasingly involves thinking beyond direct financial compensation. Lending assistance to those who may benefit from your versatility is an excellent way to gain word-of-mouth recommendations and/or discover referral partners.

It’s basic human nature to help those who help us. And unselfish devotion to others, as contrary as it may seem, is an often overlooked component of professional and financial success.

As we’ve mentioned several times in this series, business is about relationships. As with any relationship, sincerity is a key aspect of forming those which last and flourish.

Cornell Green is Your Open Source CIO, guest blogger for KikScore. Visit him at https://opensourcecio.blogspot.com

Tweet This Post

Archive for the ‘Small Business Tips’ Category

3 Tools for Boosting Your Business’ Image

When businesses are in the startup phase, how and where to advertise is an important matter. In many cases, the internet is an excellent way to kick off the process. There’s a ton of different ways to hang up your “open for business” sign in the online world. These places can range anywhere from your own website to getting a shout out from one of your buddies who has a strong online presence. Let’s face it, though: no one has the time to take advantage of every opportunity. Founders and employees have far too much to do when starting a business, which causes certain opportunities to be neglected. It’s for this very reason that prioritizing where to advertise yourself is key.

Prioritizing, however, is no different than anything else, meaning that help from others is never a bad idea. In this case, help can come in the form of a few suggestions. In this spirit, we feel the need to mention three places that we use in the hopes that you can find new openings for advertisement and help your business grow.

#1: paper.li

If you want to augment your blog with something a little different, this is the place. Paper.li allows you to create your own online newspaper. Put articles up about what you want and have them connect to your Facebook and Twitter accounts.

Another great thing about this site is that you don’t need to come up with some way to find a staff of writers and editors. You’re free to link to articles about whatever you want and from wherever you want. In a sense, paper.li is an open newspaper company with a stash of unused articles. Pick out the ones you want and share them with your followers. For an example of Paper.li, check out The KikScore Startup & Small Biz Daily.

#2: CrunchBase

CrunchBase is a unique part of the ever popular TechCrunch. However, instead of news, CrunchBase provides an environment in which different technology-based companies, people, and investors can come together and market themselves.

Every company and person in this directory is editable and all changes are moderated for accuracy before going live. This helps to foster a sense of trust in what you are reading when looking through different information. Since TechCrunch is in itself a reputable site for technology information, you can bet the businesses on CrunchBase will be taken just as seriously.

#3: VentureBeat Profiles

TradeVibes, having been acquired by VentureBeat, is now VentureBeat Profiles. Similar in its setup to CrunchBase, VentureBeat Profiles contains useful information from a large list of businesses.

Ever a source for innovation news, VentureBeat aims to gather the information contained in VentureBeat Profiles to provide interesting stories while promoting businesses. In addition, news such as company press releases will be used to gather more information and help hype followers up for any upcoming events. Not all functions may be up for VentureBeat Profiles at the moment since they are continuously developing new ways to incorporate this newly acquired site, but that just means there is even more reason to keep an eye on it.

Hopefully these three sites will come in handy for you, just as they have for us. For another good source of suggested sites, take a look at this list that was compiled by Focus. As I’ve stated above, advertisement is all about where to market yourself. It’s not always the “cakewalk” we’d like it to be, but hey…what is? At the very least, we can help you get off on a good start!

Tweet This Post

Archive for the ‘Small Business Tips’ Category

Verisign vs. KikScore: An Overview of Online Trust Seals and How They Differ

VS.

If you follow the KikScore blog, you are most likely well versed in the general subject of small businesses and online trust.  You most likely even have one or two pop culture references under your belt that relate to topics such as security and e-commerce.  I would go as far as to say that you probably know a good bit about trust seals.  But do you really understand the different features that are provided by different companies?  A little research could really make the difference for your small business.  Lucky for you, the research has already been done….in this blog post I’ll provide an overview comparison of the KikScore Trust Seal and the popular Verisign Trust Seal.

Let’s start with what we know.  Just to review: a trust seal is a type of validation for an online site that is provided as a service from a third-party business.  Current popular providers include: Trust Guard, BuySAFE, Verisign, Better Business Bureau, TRUSTe, and McAfee SECURE.  These companies typically provide services that range from bonding transactions to services that may aim to prevent hacking or identity theft,  scanning services for websites or display privacy policies for businesses.

For this post, I am going to use the Verisign Trust Seal in comparison with the KikScore trust seal.  The Verisign Trust Seal is the probably most wide publicized in the market today.  If you are a small business with an online presence, you probably have heard of Verisign.  So why KikScore?  Why would you need the KikScore Trust Seal if there are so many other companies out there who provide what look to be similar services?

ANSWER: KikScore provides services to small businesses that you will not find anywhere else and here is why.

• Multi-Dimensional Approach to Demonstrating Trust for a Small Business.
  • The Verisign trust seal has its benefits.  It possesses an impressive methodology that screens sites for certain malware and enables online businesses to identify a subset of security issues, as well as provide solutions and support.  KikScore takes a different take on yje trust and information standpoint for small businesses and uses an approach to incorporate and consolidate key information about a business’ track record that a website visitor would like to know about such as: customer satisfaction, financial responsibility of the business, management information location of the business, customer service and return policies, website history and reliability.  This information is then compiled into format that is easily accessible to website visitors from the website of the small business owner.  KikScore then creates a unique trust score based on all of this information about a business and displays it on the small business website.  So while other seals scan a site, KikScore focuses on information and data about a small business and whether that small business has a record of reliability and trustworthiness.
• Merchant Report Card.
  • All of the information compiled on a small business is then consolidated into an interactive and continually updating report card for that business.   Both the KikReport and the trust score are continually updated as more information becomes available.  This is a feature that cannot be found in companies such as Verisign and is unique to KikScore: the merchant report card evaluates and displays information about merchants and small businesses on areas such as reliability and trustworthiness so that customers can further evaluate the trustworthiness of a site.  The KikReport allows a small business to take information about itself and display it in one place to website visitors, leads and shoppers.
• All-Inclusive and Customized Using the Small Business Brand & Reputation Not Someone Else’s.
  • Verisign heavily advertises the fact that they are an already well-established service.  In fact, the Verisign logo even shows up in search engine results, for example, Google.  While this is a nice feature, this approach relies solely on the Verisign name and reputation and ignores the small business’ reputation and their owners trackrecord and history.  KikScore provides a unique trust score to each of its clients and allows the small business to use its own reputation and track record of reliability through the KikReport to demonstrate trust to website visitors.  Also, the KikScore trust seal is not simply a trust seal – it provides actual information about the business, its history and reliability so website visitors can make their own informed decision about the trust and security of a small business.  Which brings me to my next point…
• Transparency.
  • The KikReport includes website history, store locations, services provided, and customer testimonial.  All of this is in addition to the basic Trust Seal and Trust Score.  This creates a solution for small businesses that allows website owners to be more transparent and open about themselves to shoppers and website visitors.  There is such a wealth of information about a small business that they can use to convey a track record of reliability and trustworthiness, KikScore simply enables a small business to take this existing information about a company and makes it easily available to potential customers and website visitors at the point of purchase.

• It’s A Dynamic 2-Way Street!
  • KikScore also helps small businesses further develop a relationship with its customers.  Merchants have the option of providing an informational  video on their own KikReport as a way to introduce themselves to website visitors.  Additionally, the trust seal facilitates  real time interactions for small businesses with their own customers through the feedback platform that is built into each small business KikReport.
    

Verisign as a company has a reputation for generally providing a reliable and useful service to its clients.  But, if you are a small business who already subscribes to the Verisign service, you might want to consider adding the KikScore Trust Seal and Score to your website.  Another option to consider is the KikScore Service Seal: a product that is targeted towards businesses and websites who do not sell physical products online.  People who run service businesses such as bloggers, contractors, plumbers, lawyers, and movers can use the KikScore Service Seal, which is a confidence badge tailored specifically towards these types of companies.  The Service Seal is unique to KikScore; this type of seal cannot be found anywhere else in the market.

KikScore provides online businesses with the opportunity to extend their approach to online trust and security through greater transparency which ultimately should help a small business become more accessible and successful by clearly and convincingly demonstrating their trustworthiness!  Check us out and for more information about KikScore here are some recent articles about the KikScore trust building service for small business: Dealing with Shopping Cart Abandonment, Customers Unsure They Can Trust Your Business? Consider Trust Seal Provider KikScore and this article on A New Wave of Online Trust Scores.

Disclaimer: Product names, logos, and services are the property of their respective trademark holders.

Photo Credits: https://verisign.com, https://kikscore.com

Tweet This Post

Archive for the ‘Small Business Tips’ Category

Top Ten Reasons Why Small Businesses Fail, part five: Employees

Cornell Green is Your Open Source CIO, guest blogger for KikScore. Visit him at https://opensourcecio.blogspot.com

Tweet This Post

Archive for the ‘Small Business Tips’ Category

KikScore SmallBiz Interviews’ Greatest Hits & Top Strategy Tips for Entrepreneurs: Part II

KikScore has had the pleasure of interviewing many small business owners over the past few years, asking these entrepreneurs about all areas of their businesses and what has spurred their growth, while also throwing in light-hearted pop-culture related questions.

In Part I of this two-part Greatest Hits series, I highlighted the top five lessons learned from these interviews with regards to establishing a successful small business. If you missed Part I, click here.

In Part II, I will present five of the most important challenges faced by these small businesses that our interviewees shared with us. These issues are extremely pertinent to all small businesses and it is vital for small businesses to overcome these challenges in order to succeed.

Here we go, the five most common challenges faced by entrepreneurs and their small businesses:

5. Keeping Up with New Technologies

“As the cost of running business with a physical store or office is comparatively high due to the monthly rental fee as well as the consumption of electricity and the hiring of manpower, more and more businesses like us tend to create their presence on the Internet. Without a significant competitive advantage, a retailer will be forced to raise a white flag in this cruel and heartless battlefield.” – Margaret Chan, founder of Cherry’s Brandname Gallery

In today’s world, technology is rapidly changing and businesses must keep up with latest innovations in order to stay modern and be successful. Companies have to start utilizing the internet, for both its e-commerce capability as well as a marketing and advertising tool. Social networks such as Facebook and Twitter are essential to small businesses, as millions of users check and use their personal accounts on those websites multiple times each day.

4. Lacking Adaptability

“While it is important to hold on to your vision, it should never be at the expense of building a sustainable business model. Your business plan whether it is one page or fifty, should be an evolving document that scales to put you in the best possible position to serve your clients and generate revenue.” – Tai Goodwin, founder of Launch While Working

Another challenge entrepreneurs also face is the ineptitude to alter or adjust your business plan. The business world is full of surprises and unexpected circumstances.  In order to run a successful company, businesses must be flexible and able to adapt to the changing environment around them.

3. Fear of Failure

“Another challenge I had was more of a mental one, which was the fear of ‘Can I start my own business?’ There are so many company decisions that we take for granted until we have to make them ourselves.” – Gregg Hand, founder and owner of Hand Law Offices

Two weeks ago I mentioned how the number one piece of advice for having success as a small business is keeping the long-term goal in perspective and never giving up or losing hope. Therefore, one of the challenges faced with starting a small business is dealing with the fear of failure. You cannot be afraid that you’re going to fail and act hesitantly because then you will fail; you must be confident with all of your decisions and maintain the passion with which you started your business. Owen Wilson’s character in Wedding Crashers puts it best when talking to his partner, “Your goddamn negativity! I don’t need it! I’m an idea man. I thrive on enthusiasm. Don’t take the wind out of my sails. I need you.”

embedded by Embedded Video

YouTube Video Doesn’t work? Click here.

2. Finding Customers

1. … and then Gaining their Trust

“As a small business I believe our biggest challenge is gaining trust in a potential new customer.  If a shopper sees a Macys logo or a Best Buy logo they are not going to question is this a secure company/site.  As a brand that is growing, we are not mainstream and are years away from becoming a staple in the beauty industry.  We overcome that challenge by gaining one new customer at a time.  Proving to that customer we are legitimate business, that is not going to sell their name to any third parties, is going to ship their order, their most private and intimate information is in a very secure area, and if there is any problems whatsoever with their order we will do everything we can to correct it and make it right.” – Brian Esposito, CEO of Avenue You Beauty Store

In order to be successful, you must generate revenue from customers and unless you develop a brand-new product or have a revolutionary idea, you are most likely going to enter into an industry that already has a fair share of other competitors. There lies the biggest challenge of small businesses: finding customers and then keeping them. Finding customers as a small business relies on effective networking and marketing, and especially positive word of mouth. Whether it is online or in newspapers, spreading your name and attracting publicity is a must for businesses to find customers. In addition, promoting your credibility and trustworthiness is a necessity to ensure that once you land a customer, he or she will return.

This is the service that we here at Kikscore provide for online businesses. We show your potential customers that you can be trusted, allowing shoppers to review your record of reliability and creditworthiness through the Kikscore Trust Seal and the KikReport. After overcoming all these obstacles, you’ll be “so money”. More information regarding Kikscore and its trust seal can be found at https://www.kikscore.com/more.html and https://www.kikscore.com/confidence_badge.html respectively.

Tweet This Post

Archive for the ‘Small Business Tips’ Category

College and Small Business: My Lessons Learned That May Help Entrepreneurs

So, I finished my first year of college and it wasn’t too bad, but being on campus was sort of distracting.  I took a bunch of courses, including one Math course(now I’m completely done with Math!), however, most of those courses were critical thinking courses. What I learned in my first year, while doing those courses,  can be applicable to small businesses.

1. Pay attention to deadlines! This is important. Even if the deadline is a month away, one should always keep an eye on it. Small business owners can often get overwhelmed from the sheer number of things that they have to do (remember, small business usually means less employees), so it’s better for them to keep some extra time before deadlines to get stuff done.
2. Keep up with your reading. My courses had a lot of reading required for them. I did do most of it, but I did not space them out and as a result the readings got a little overwhelming.  Since small business owners have to read reports and do a lot of paperwork, this is a good tip to keep in mind.
3. Print stuff out if you have to. I know we’re all trying to save paper and help the environment and all, but reading on a screen is not fun. You can do it for a while, but if it’s a 5pg PDF with very dense text, you’re better off printing it out. You can even scribble notes on it if it makes you happy. This is especially useful if your employees are emailing you their reports.
4. Don’t work in the same place all the time. Sometimes working in a different place can help you concentrate. Sometimes, when I was doing my readings, I would go outside. It helped me focus. For small business owners, try holding your meetings on the rooftop or even outside the building.
5. Use something other than a Powerpoint. Everyone uses Powerpoint. Why not switch things around a bit? I remember one of my TA’s used something called a Prezi once. It was a lot more dynamic than a PowerPoint. This would help employees focus a little more on the content.

These tips helped me get through my first year, so maybe they will help you too.

Tweet This Post

Archive for the ‘Small Business Tips’ Category

2 Types of Credit Card Processing That May Increase Your SmallBiz Sales

Tired of seeing a sale walk away because they didn’t have the cash in their pocket for your product?  Tired of hearing disgruntled customers complain and leave because you do not accept credit cards as a way of payment?  Tired of making large, time consuming cash deposits into your business’ account?  Well North American Bancard (NAB) may be the solution for you.  With a multitude of payment processing options available, companies like NAB can help find a good option for you. Credit card processing has not always been the affordable option for small and/or start up business’; but recently more businesses are going down this path to get a cost efficient way to escalate your sales while maintaining a low processing cost.

Traditional Swipe Terminals

If you run a “bricks and mortar” storefront, then you are going to want a credit card processing machine at your cash register. Customers will be given the pleasure of making an easy payment with the swipe of their debit or credit cards. The funds will enter a network of complex transactions before they are finally deposited in your business’ bank account within a few days of the purchase. No need to worry about this process as your merchant account will handle it.

Like people, every business is different and has different needs, which is why there is a variety of retail swipe terminals available.  For some, you just swipe the card and the payment is accepted; no signature or PIN number is necessary. Others, customers sign on a screen, punch in their PIN, or the machine prints out a paper receipt to be signed. Connect with your merchant account provider to find out what type of terminal is the fit for you.

Some retailers are discouraged by these swipe terminals because they fear the processing fees that will come along with them.  However, little to their knowledge, processing fees on these physical terminals are the cheapest in the business.  Providers know that the chances of credit card fraud are the lowest during a physical transaction, and that low threat allows them to decrease the processing fees.

Wireless Credit Card Terminals

Whether you are a small business who is accepting credit card processing as a form of payment for the first time or an established business looking for a batter way to process credit cards, a wireless credit card terminal is the perfect way to improve your current payment system. The VeriFone Vx 670 looks like it may be simple to use and can be handed to your customers or can be stored when not in use.  Due to its relatively small size, along with its features like Wifi, Bluetooth wireless technology, and GPRS, this portable terminal could be ideal for those vendors who work in stadiums, those who accept payments in restaurant and bars, and those in delivery operations.

Tweet This Post

Archive for the ‘Small Business Tips’ Category

Top Ten Reasons Why Small Businesses Fail, part four: Clients

Clients

Every Small Business owner, operator or employee should be aware that it costs much more to acquire a new client than retain existing ones.  But old or new, client management is essential to your Small Business economic health.

A key reason Small Businesses fail is that they fail to appreciate the distinction between clients and customers, or they take their clients for granted, chasing after the sale but never following up after the payment clears. Yet there are a few simple, low-cost activities that can help you turn customers into clients, and find new business with your existing clientele, such as:

1. An informative, interactive website
2. Customer satisfaction surveys
3. Email campaigns (and autoresponders)
4. Cross-promotions and value-add upselling
5. Favored client discounts
6. Client loyalty cards, coupons or programs

Business is about relationships – court your clients like a romance.  Remember: there is much more to client management than the sale. Otherwise, it’s just a customer relationship. A well-established brick and mortar shop can survive on “one and done” customer relationships; a service business, a startup or an online venture must attempt to capture clients – those people (or companies) that will do business with you on an ongoing basis.

Clients will support your business, well beyond spending their money with you once, and moving on to your competition (usually, without notice). To cultivate such a connection, you must get to know your clients’ needs. Examine your financial records, invoices and communications to determine:

1. Who your best clients are
2. How much business they do with you, on average
3. What goods or services they purchase most
4. What related goods or services might appeal to them.

“Customer service“, even though we’re really talking about clients, is one of the single most important overlooked practices of Small Businesses. We’re not just talking about handling complaints, and correcting the occasional error in order fulfillment. This is about developing lasting relationships that can make the difference between prosperity and bankruptcy.

These relationships BEGIN with the sale, but do not end there. If, for you, a successful purchase is the end of your active concern… that may be why your client retention rates are lower than they could be.   Just as your relationships with family, friends and loved ones can go cold from neglect, you must put a sincere effort into nurturing your client relationships.

Find new ways to relate to them, but be careful of crossing into the “spam zone“.   You want them to appreciate the constant contact, not dread and avoid each new phone call or email. Focus on the value you add to their lives and businesses; it’s okay if this takes some time and effort.

What have you got to lose — except opportunity, revenue… and clients

Cornell Green is Your Open Source CIO, guest blogger for KikScore. Visit him at https://opensourcecio.blogspot.com

Related articles

Tweet This Post

Archive for the ‘Small Business Tips’ Category

The Right Side of the Law: An Interview With Gregg Hand

I recently had the pleasure of talking to Gregg Hand, founder and owner of the exciting new law firm Hand Law Offices. Friendly and embodying the entrepreneurial spirit, Gregg is a great guy who has much to say and just as much to teach. After our interview, I feel that it is a privilege to share his wisdom with both the potential and current small business owners out there. I hope that you all get as much out of Gregg’s words as I have.

What areas of the law do you focus in?

I focus on small business counseling and litigation. This mainly involves small businesses that don’t have their own inside counseling centers and need help with issues such as how to handle certain customers and deal with lawsuits. You can think of me as an adviser who is there to come up with answers to these types of problems.

When and why did you start Hand Law Offices?

I started Hand Law a little over one year ago in January 2010. In the past years, I have worked in many large D.C. law offices and I’d finally had enough of them. I don’t mean to say that I disliked what I was doing. My problem was more a matter of how these big businesses are run. I didn’t like being told what to do, being constantly monitored, and having to report up the corporate chain even when they didn’t care what I was reporting. I really wanted to do things on my own.

What was one of the biggest challenges you faced and overcame in launching your law firm?

Actually, there were a few challenges I had to go through. Although I am a member of the D.C. bar, I wanted to do my work in Maryland, where I live. But since there are different licensing requirements for every state, I had to take a whole new bar exam to practice here.

Another challenge I had was more of a mental one, which was the fear of ‘Can I start my own business?’ There are so many company decisions that we take for granted until we have to make them ourselves. What computer should I use? What internet should I use? How should my business cards look? In the end, though, you just need to stir up your courage and take a leap of faith.

Probably the main hurdle I had to get over was figuring out how to find customers. With so many options out there, I needed to figure out how to do my website. I also had to figure out if I was going to just do a website or also create a blog for it. I had to decide how I was going to stand out and market myself. These are just of few choices I had to make. That being said, it’s kind of fun. After all, by being your own boss, you get what you want.

How do you advertise yourself to get your clients?

Other than my website and blog, I have Facebook, Twitter, and Linkedin accounts. Of course, most people are more likely to Google you than anything else. However, I think it’s most important to keep in touch with my contact groups. I prefer to get the bulk of my customers through referrals from past and present customers. After that, it’s more a matter of figuring out how to supplement word of mouth through social media.

Have you found that demonstrating your law firm’s trustworthiness to potential clients and website visitors has been a challenge?

Actually, the trumping card for me is just the opposite. Sometimes the referrals I get can be duds. My website is not really for online service so much as it is to allow potential customers to find my contact information and let them know a little bit about me. I like to try a more trustworthy and conservative approach. I mainly want the customer to feel comfortable talking to me over the phone or in person.

What do you do in your down time to relax that allows you to recharge your batteries?

I have three kids, so that keeps me kind of busy. I also like to play the guitar and am taking lessons. The thing is that, with a startup, you’re usually going to be doing more than a nine-to-five workday. The fear of failure to succeed in a startup is definitely a good motivator that keeps me going. However, my schedule is more flexible than if I were still at a big company, so I can take the time that I need to get other things done like if I need to pick up one of my kids from school. Other than that, I enjoy doing what I do.

What trends do you see in the business world that you think are important for small businesses to take note of?

Lately, there has been a shift in the business world. With the internet, things have become a lot more favorable for small businesses. Since people now have the ability to compare businesses with one another, startups have been given a fair chance to compete against large companies because they can operate from around the world just like everyone else.

If you had two lessons that you’ve learned from your business that you could pass on to others about opening their own service businesses, what would those be?

My first lesson is that good enough is fine. Sometimes you simply don’t have the resources to be perfect. You’re better off taking a leap of faith and seeing how it turns out rather than spending forever agonizing about it. Don’t spend too much time over-analyzing everything. After all, it’s not like you’ll make some sort of intractable mistake. What does your gut say? Go for it!

My second lesson is that, in general, people have good intentions. Sometimes people need help and propping up along the way. For example, if a customer has not payed your bill for a while, it doesn’t mean they are trying to stiff you. You need to realize that, even if this is your most important bill, it isn’t necessarily theirs. You should take the time to remind them of it, but understand that everyone has their own priorities.

Just before we wrap up, do you have any parting thoughts or guidance for our readers and the small business community?

The most important thing is to let everyone know that you’re starting out. Don’t be afraid to tell people about your new business. If people can help you out, they will! In fact, I’d say that this should be put even before the hard stuff like setting up a website. Plant your seeds early.

Thanks to Gregg Hand for a great interview! If you have any questions for Gregg, feel free to leave a comment below.

Tweet This Post