Archive for 2010

Why PowerPoint is Destroying Business

I know this phrase has jumped the shark, but the use of PowerPoint has officially jumped the shark.  Don’t get me wrong, PowerPoint is a very useful tool, but I think we’re now addicted to its use.  In my day job, you can’t have a simple meeting with out putting together a “deck”.  And sometimes, and I’m not kidding about this, we do a summary “deck” of other “decks” we’ve reviewed in the past.  There are also education PowerPoint presentations that teach you the latest in presentation tips.  In my mind, this over-reliance on bullet point communication is destroying business communication.  How?  Let me explain in the following bullet points:

• Encouraging Business ADD: First thing you do when you’re in a meeting and you receive a powerpoint print out.  Due you walk through each page, as intended by the presenter (who has taken a lot of time preparing for the meeting)?  Nope.  You flip ahead and start focusing on anything other than what you’re supposed to be.  And you have way too much time to review a summary slide, figuring out a very specific question that shouldn’t be included on a big-picture slide.
• Style Over Substance:  Instead of working on the actual message, you spend hours trying to determine which is more persuasive — a circle graphic or a pyramid graphic.  In one of my last presentations, the only question I received was on my color selection. Never mind the actual work product…they didn’t like the use of light green.
• How to Create a Damn Pyramid:  Ok.  It’s clear, that a pyramid shape best conveys what your point.  The only question is how in the hell do I create a Pyramid graphic?  I know there is the “Smart Art” tool, but it only insures that the presentation looks like every other corporate deck created by someone that doesn’t know how to do a presentation.
• Squeezing Complicated Concepts into a Bullet-Point:  You’ve got that wonderfully persuasive Pyramid graphic.  Unfortunately, you don’t want to include all the relevant information, because it doesn’t fit well into the slide.  So what do you do?  See the next problem.
• Slide Pride:  When you have a beautiful slide and you don’t want to burden it with content, you…create another slide.  This relates to the college equivalent of “feels like an A” syndrome.  If you have 40 slides, it must be thorough.  You know you have a real problem when you create an Appendix — a place to store all of the slides you’ve created but can’t really find the right place to include them.

Am I alone in hating the overuse of PowerPoint?  Let me know.

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Archive for 2010

Small Business Interview with History In Action Toy's Sterling Ashby

We met Sterling Ashby at the KikScore sponsored Social Commerce Camp DC and he has a very intriguing story that any small business would be interested in hearing.  Sterling is a lawyer by trade (like a couple of us at KikScore), but his real passion is his business that sells children’s toys that are based on real-life American heroes. Using real heroes from history, Sterling has created a series of action figures for children that are fun, can be positive role models, and whose real-life stories awaken both a child’s imagination and appeal to the kid within us all. History in Action Toys was born from this.  He now sells these highly popular action figures online at www.hiatoys.com. I can tell you when my two month old gets a little bigger, I am buying some action figures from Sterling’s site!

In this 5 minute small business video interview of Sterling, we cover a wide range of issues including:

1) the challenges of having a business online;

2) crowdsourcing  marketing and ideas;

3) building buzz on Twitter, Facebook and other social media channels for your  online store and business;

4) a few of the tips that Sterling learned from Social Commerce Camp; and

5) a few examples of real life heroes that Sterling now offers as action figures at HIA Toys that the community should check out.

Please tell us your thoughts on this interview in the comments section below.

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Archive for 2010

Today, Even Hermits Engage in Social Media

Last night I went out with a couple that I would best describe as “my wife’s friends”.  This is a completely different blog topic, but have you ever noticed how rare it is that you and your partner like the same people?  It’s pretty universal that if you like someone, your significant other will not.  And what about an entire couple?  You’re more likely to win the Powerball.

To protect the identity of  the offensive couple, I’ll call them Mr. and Mrs. Dennis Brown (or DB and Mrs. DB for short…take a moment…yes, that was intentional).  So, this couple spent the entire dinner talking about how technology obsessed Americans are and that we really don’t need to be so connected.  That’s why they spent the last 6 months sailing…away from the trappings of modern society.  It went on and on.  Three drinks into the evening, after DB made snide remarks about the need for iPhones, DVRs, and steady work, I was done.  Unfortunately, the waiter decided to take a 30 minutes smoke break. 

Luckily the delay happened as it led to my favorite moment (only favorite moment) of the evening.  Here’s the set up.  In discussing the isolated places where they sailed (the DBs were in places where there wasn’t daily mail delivery!) they noted that they used a cell phone to call for a new engine and had to wait a week.  Ah-HA…cell phone is technology!  Then they drifted into the lack of internet coverage, and how it was hard to update their website and blogs (blogs…multiple blogs) in certain areas. 

I did my best to not “spike the football” about the need for these young idealists’ need to have a blog, but I didn’t resist that well.  Let’s just say the evening didn’t end with an attempt to set up another dinner.  Oh well.  That said, I did think it was very telling that an aspiring hermit need to have Internet access on his sabbatical and then to blog on multiple blogs to let the world know how isolated he was.

Please tell us about any other hypocritical stances you’ve encountered…or if you too have had dinner with DBs.

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Archive for 2010

A Small Business Interview with Mark Sarpa from Frecklebox

Mark Sarpa from Frecklebox took a few minutes out of his busy day to share his thoughts on focused marketing, Dr. Seuss books, and what makes him passionate about what he does everyday. Mark is the CEO of Frecklebox.com, a small business that sells personalized gifts for children.

Tell us about Frecklebox and who you focus on serving?

We are focused on parents and grandparents with children between the ages of one and 10.

How did you get your started selling online?

We are part of a digital printing company which was looking to diversify its business from the fine stationery and corporate marketplace. We had the tools and developed the products to take advantage of what we do well for others.

Where will Frecklebox focus most of its energy in 2010?

Growing the market will be our primary focus in 2010 and we plan on adding more books and additional products in the children’s educational marketplace.

If you had 2 lessons learned from your business that you could pass on to others about selling online, what are those?

The first lesson would be to study more marketing. We think we have great products but sometimes it is tough (and can be expensive) to get your message out there. The second lesson would be to focus on a specific marketplace. I believe the more focused you are the more successful you will be.

What do you see as 2 new trends in your business this year?

The first trend would be more competitors (which is a good thing). Our market is fairly new and still small. As more competitors enter there will be growth for us all. The second trend would be more powerful customization tools. Later in the year we hope to add much more sophisticated tools where people can actually edit the story.

If your business/store could be any movie or movie character, what movie/movie character would it be and why?

That is a tough question. I would say Aladdin because he started out as a street urchin and became a prince. Not to say that a corporate printing company is a low form but if we can transform into a company which changes children’s lives I would think we might have become a prince.

If Frecklebox could have a dream spokesperson for your company who would it be and why?

It would have to be Dr Seuss. He was a pioneer in children’s books and paved the way for the rest of us in the children’s book market. Our HipHopHowie book was actually modeled after many of the Dr Seuss classics.

How do the folks at Frecklebox let loose after a busy day working?

All of us have families so playing with children and making them do their homework makes up our wild and crazy nights.

Do you have any parting thoughts for our readers and the small business community?

In my opinion the most important ingredient in a business’s success is the passion of the person or people running it. When I receive an email from someone that thanks me for helping their child learn how to spell their name it gives me that warm feeling that we all strive for and makes me passionate about bringing better things to the market to make children and parents smile.

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Archive for 2010

Running a Business is Tough, But It Could be Worse, We Could be Olympic Curlers

As the t.v. ratings indicate, U.S. audiences are caught up in Olympic fever.  I’m not exactly sure why this Olympics is so different than the Torino games in 2006.  It may be due to the fact that these Olympics are in North America and we can, generally, watch the events as they happen (not on tape delay).  I really think it’s because the U.S. is actually winning.  If we had a guy who could ski and shoot well, I guarantee that the biathlon would be a national craze.  I’m not saying this because I’m any different…I’ve never cared so much about hockey until the U.S. was playing for gold (hockey to me really is soccer on ice, and soccer is boring on grass). 

But unlike hockey players (who are professionals and merely taking a two-week Olympic vacation), and Shaun White (who is a millionaire and video game inspiration), most of the Olympic athletes work a patch-work lower paying jobs that provide them flexibility so they can train during the 3 years and 50 weeks they aren’t competing for medals. Take a member of the U.S. Curling team as an example.  According to a recent CNN article, it costs $150,000/year just to train for qualifying events.  They must use all their vacation time (and additional non-paid time) to travel to events…and oh yes, they have to train 5 hours a day.  The only upside in being an Olympic Curler is that it appears to be an in-demand activity for Wall Street traders(so they may have a future career in providing outrageously expensive lessons to overpaid quants).

All of this comes down to a point…I swear.  For entrepreneurs and small business owners, the passion is creating and growing a business.  Overtime, the business grows or at the very least the owner gains valuable business experience for the next venture.  But an Olympic Curler, after 4 years and thousands of dollars is left with little media coverage, no endorsements, and, if it’s the US team, no real shot at a medal.  That’s commitment.

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Archive for 2010

KikScore interviews Virna Lisa, creator of RedBud Body Care

Virna Lisa , shares with KikScore the history of RedBud Body Care and her unique approach to small business. Virna is truly an inspiration not only to women in business but more importantly to the inner strength of women overall!

Redbud Body Care was named after the Eastern Redbud Tree found in North America. The uniqueness of this Tree is how the flower buds shoot directly from the bark. The flowers are also edible and contain health enriching anti-oxidants.

1. Tell us about RedBud Beauty and who you focus on serving?

Our philosophy is based on the Ayurvedic principle that whatever we put on our skin should be good enough to eat. In addition to the freshness of the product we take into account that every one’s constitutions and predispositions are drawn towards particular scents and textures. RedBud Body Care respects the truth that nature provides us with all that we need to stay in healthy rhythms with ourselves and the world around us.
In support of eco awareness and upholding standards that sustain our planet, we use organic ingredients, glass containers, recycle and compost our soil enriching ingredients.
This product is good for everyone. Take into account that some people have allergies to certain flowers and herbs.  First do a test patch on the inside of your wrist before using.

2. How did you get started selling RedBud Beauty products online?

The business was first introduced on Shustir.com and then posted on a partnering website that sells products to Yoga Studios, Spas and Yogi’s & Yogini’s.  We are already selling our products in a few venues right now that were generated through Redbud Body Care directly.

3. Where will RedBud Beauty focus most of its energy in 2010?

Our focus is getting the name Redbud Body Care out to the public via the internet since so many folks do their shopping online.  We would like to have the product out regionally and then move to a national market.  Redbud Body Care is also working with Eco Yoga (TM) which is another business I own.  Yoga & Ayurveda are sister sciences so the businesses dovetail nicely.

4. If you had 2 lessons learned from your business that you could pass on to others about selling online, what are those?

Being in business for yourself can get daunting, I always try to remember to do nice things for myself, like walks out in nature, warm baths with yummy herbal infused oils (that RB sells) and spending time with people that believe in your mission.  Support in a new venture takes a lot of support.  Take advice from people that have been there before you and have something of value to add to the company.

5. As 2010 begins, what do you see as 2 new trends in your business this year?

The small business market has an incredible opportunity to make a mark for itself in this market.  Big business is struggling with their big budgets.  Creating handcrafted products that are of great value to the customer as well as the public at large is in demand.  People want to feel like they are getting their money’s worth.  I also think that the Green movement is finally to take the market by storm.  We have to take into consideration how we spend our money in the business so that it supports the market as well as the planet.

6. If your business/store could be any movie or movie character, what movie/movie character would it be and why?

This one is tricky since it’s still in its infancy stage.  I was once told by Horst Rechelbacher that a business is like a baby that needs to be nourished.  I am not sure what it is going to grow up and be.  I would want RB to grow up to be an inspiration for others a source of wisdom and leadership.  I’ll have to work on this vision and get back to you when it gets into the teen age.

7. If RedBud Beauty could have a token spokesperson for your company who would it be and why?

I would love to have Oprah be it’s spokesperson because she is a beacon of hope in my eyes.  She has overcome so many obstacles and has risen to incredible heights.  If I ever meet her I’d thank her for her leadership and tenacity.

8. Do you have any parting thoughts for our readers and the small business community?

To quote Hillel “If I am not for myself, who will be for me? If I am not for others, than what I am? If not now, when?” We must believe in ourselves, love ourselves and try our best to live the dream we embody. Having said that I believe it’s important to have some kind of spiritual grounding that creates community as opposed to separating us.

Thanks again Virna and best of luck to RedBud Beauty!

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Archive for 2010

Social Commerce Camp DC Wrap-Up, Summary and Presentation Slides

Shashi B talking social media at KikScore's and Network Solutions Social Commerce Camp DC

Social Commerce Camp DC speakers and Sponsors Network Solutions, KikScore and MyBusinessAssistant

Last Saturday morning, KikScore, Network Solutions, and MyBusinessAssistant.com put on the first ever Social Commerce Camp DC at the downtown offices of Mayer Brown.  The event actually sold out after receiving considerable coverage in a number of places like  Techcocktail the Washington Examiner, WomenGrowBusinessand GrowSmartBusiness. More than 70 small businesses, social media enthusiasts and online sellers showed up for networking and learning.  The event featured three sessions from social media experts that included practical tips for using various social media tools, a real case study of social commerce success and great PR tips for small business. Pictures of the event, including the post-SCCDC Chipolte run, can be found here.

The morning got kicked off with some early networking, a great breakfast provided by the sponsors and everyone’s excitement about being in the absolutely gorgeous town hall conference room overlooking 19th Street.  After some introductory remarks, Network Solutions’ Shashi B got Social Commerce Camp DC going with his rousing, often funny and super useful Social Media 101 for Small Business. Check out Shashi’s slides below that cover a range of subjects on social media including the basics of a small business social media plan which are: 1) Set up Google Alerts about your business, industry and your own name; 2) Start participating in conversations; 3) Become a content publisher via Twitter, LinkedIn, blogs, podcasts, Facebook etc 4) Claim you business on Yelp; 5) Encourage customers to review you and 6) Start using videos.

After a quick networking break, Steve Fisher and Mike Doughtery began the second session with an energetic and highly informative case study presentation on Creating a Killer Social Commerce Website Experience.  It featured the very interesting discussion of their launch and promotion of the movie Browncoats: Redemption. Steve and Mike got the audience engaged as they walked through the basic components of building a successful social commerce experience which are: 1) Social Shopping; 2) Ratings & Reviews; 3) Recommendations & Referrals; 4) Forums & Communities; 5) Social Media; and 6) Social advertising.

After setting the baseline for the audience of the basics of the social commerce experience, Mike highlighted how the Browncoats: Redemption experience used a 6 step strategy to create awareness and buzz around the movie.  The 6 steps were: 1)   Establish your goals; 2) Build the community; 3) Give them good content; 4) Get them involved; 5) Get them investing and 6) Share the success.  Check out their slides and the embedded video clips in them for more on the highly anticipated movie, their case study and these 6 steps:

The final session of the day featured the very highly regarded PR and social media specialist, Shonali Burke, who gave the attendees a great hands-on tutorial on PR Best Practices for Small Business. Shonali stressed that so much of PR today for small business is about relationships, presenting yourself in a consistent and presentable manner through your various online and offline channels.  The audience got great tips on tools to use to get to know their customers better with survey tools like Survey Monkey along with good press release tools like Pitch Engine.  Here are Shonali’s highly informative slides:

Some quick final thoughts.  We think it was a great first event and thank all of the participants and speakers.   Check out the hastag #sccdc on Twitter for the stream and conversation about the Social Commerce DC.  Lastly, look out as the next Social Commerce Camp will be in Denver later this spring.  In the meantime, we encourage all participants to keep up the good vibes and connect with each other! Also please check out the KikScore (SCCDC’s sponsor!) website out. We would love comments/feedback/thoughts on our new look and feel.  We encourage you to sign up for our service if you have a business online. Its completely free.  Try us out.

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Archive for 2010

Has the Bad Economy Driven Social Media Growth By Small Businesses?

As you all know, we at KikScore are passionate about small business.  We take every opportunity to hype small business as much as we can.  Well a very interesting study was released last week about the state of American small businesses.   The very informative  Small Business Success Index (SBSI), sponsored by Network Solutions and the Center for Excellence in Service at the University of Maryland’s Robert H. Smith School of Business had some interesting findings  (The SBSI can be found at www.growsmartbusiness.com).  In particular, there are some very informative findings in the study about the growth of social media use and adoption by small businesses over the last year and especially during the time of our rough economy.  Here are just a few of the key findings in that area:

• Social media adoption by small businesses has doubled from 12% to 24% in the last year.

• 75% surveyed have a company page on a social networking site

• 61% use social media for identifying and attracting new customers

• 57% have built a network through a site like LinkedIn

• 45% expect social media to be profitable in the next twelve months

What may this mean?  One theory is that as we went through the rough economic times over the last 18 months, small business may have decided to slow down traditional spending on marketing and focused on devoting more time and resources on using free marketing tools like Twitter, Facebook, YouTube and LinkedIn.  While we know that these are not really “free”, because there is a precious value that is associated with the time that small businesses spent using these tools, nevertheless the low cost marketing alternatives that these tools offer may have really proved to be great options during leaner times.  And that is could very well be why we are seeing this growth in small business social media adoption.

I can tell you this, at KikScore as we have described in some previous posts social media has really been the core driving force of our marketing efforts and it will continue to be in the future. As an example, everyone of the links to the tools mentioned above actually goes to a KikScore social media property.  In fact, just yesterday we set up a Flickr page.  We have used each of these tools instead of spending our precious cash on traditional marketing efforts.  The SBSI findings seem to indicate that we are part of a growing group of businesses that are doing just that.

I do wonder whether these trends will continue as the economy hopefully starts to pick up.  What do you think is the reasons behind this growth in social media that was found in the study?

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Archive for 2010

Why you need to Build the Right Team for small business success

On Sundays, my husband and I usually try to plan out our week… which in turn yields discussions of when I have KikScore conference calls to when he can go have some beers with his buds, while juggling our 2-year old daughter’s bedtime schedule.   The KikScore conference calls change in frequency week to week, depending on the next big item we are working to push through or brainstorm on.  And I realized that having a key team and truly enjoying the people you do business with is crucial to not only its success, but your own sanity.  I was reading in Business Week about Hunch, and Caterina Fake brings up a very critical component of small business success — Building the Right Team.

Anyone can come up with a business idea, but taking that idea and making it a viable venture that can grow and prosper requires more brain power than one can share.  Creating a team of that nature isn’t easy by any means.  When I explain the KikScore story (at least since my involvement) to family and friends… it’s best summarized as: KikScore is the side-business I’ve been working on with a group of talented friends – ranging from development, project management, business development and lawyers… a few from previous jobs/lives and combination thereof.  The thing is, I wasn’t the one with the big idea, but when the core founders Mike, Raj and Joel approached me to jump in and help streamline the KikScore scoring algorithm,  I was honored and ecstatic to be part of an entrepreneurial journey.

The team continued to build from there as we quickly found that off-shoring all of our development was not only costly and time-consuming, but left us with little control over the integrity of the code.  So we searched (again from previous jobs/lives) to find an in-house development resource that could oversee the coding efforts and allow us to piecemeal items off-shore as needed, but not as a 100% solution.

Since we are still a night/weekend business, we have many conference calls and e-mails flying about daily.  Another key component to a strong team is keeping the communication open and being able to speak your mind — we argue, which in turn generates new ideas and challenges each of us to listen with respect.  This re-iterates the need for a strong team focus.  Each member has their primary role (albeit marketing, development, design, etc) but we all wear multiple hats when it comes to driving the KikScore business forward and setting priorities. In a start-up environment, flexibility is vital – what was a hot priority last week, can take a complete 180 turn the following week based upon customer feedback or some unforeseen influence.  The team needs to be able to react, respond and regroup —  effectively.

If you are working on a new business idea, who will you pull into your inner circle to make it happen?  Be selective… you’ll be spending way more time (on late night conference calls, etc.) with them, than with your family.

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Archive for 2010

Are You the Face of A New Busines? Don't Be A "Bachelor"

Along with my fell0w KikScore partner, Raj, I attended the Social Commerce Camp (KikScore co-hosted with Network Solutions and MyBusinessAssistant.com).  We’ve got a couple of follow-up posts coming on the actual event, but something struck me as I spent 4 hours talking with the attendees. 

It’s not a mind-bending concept, but it is important not to be a phony.  I know I’m sounding like Holden Caulfield, but with all of the social media being pushed, I think you also need to focus on being sociable.  Raj and I spent time talking to a lot of people, face-t0-face and it was amazing how sincere these entrepreneurs were when talking about their businesses.  They were candid, self-deprecating and generally great to meet. 

I’m now comparing that experience to watching this Bachelor, Jake.  This guy has to be the most insincere person on television, besides Regis Philbin…  Everything is “sooo” meaningful, and he leans over a railing every other episode and starts bawling.  Ugh.  I wouldn’t buy a thing from that guy, let alone marry him (if I were into that).

Who is your least favorite person on T.V.  (again, besides Regis)?

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