Archive for the ‘Data and Information Analysis’ Category

Who Do I Trust? Who Do I Trust? Me, That’s Who!

Friday, October 9th, 2009

Trust. It’s essential to any purchase. It’s also a big deal to Tony Montana (aka Scarface). Why do I bring him up? Because, in addition to giving pop culture the famous quote above, Tony’s business had to deal with trust issues. In the beginning, he was a small business – working much harder than more well-known “entrepreneurs.” It was only after years of building a large customer base that potential buyers knew he was a trusted source of “product.” And only then could Tony take a little time off, buy a big mansion, fly off into paranoid coke-fueled fits of rage and get into a shoot-out with 40 gunmen. Tony’s story is every small business’ story. And we here at KikScore want to help you build your business’ trust factor up quickly – so you can get going on that big mansion and violent death.

Your mom was right — Appearance is Everything. Offering a low price, without a professional looking website, business contact information and customer references – well, it’s like getting a letter from a Nigerian princess who will double your money in 60 days. It just sounds too good to be true. Too many people have been burned by other “great” deals. Low prices alone won’t cut it. Spend some time personalizing your site, give people some details on you and your business, make sure there is a support email, get some customer references. Include on your site what you would like to see if you were shopping on an unknown site (with an awesome price on a TV).

Don’t be a Wall Flower. Communicate with potential shoppers via a corporate blog (you’re reading this…I’m sure consumers will read yours…unless it’s boring…but then again, so is this and you continue to read this…whatever, write a damn blog already). Log on to Meetup.com, attend some local functions, and discuss your business. The more people you communicate with, the more people will know (and will write about) you. This will increase shopper confidence that you’re not a Nigerian princess…unless you actually are.

Take Care of the Football. So you’re a legitimate business, with a professional looking site. Heck, you even write a well-known blog. Business is growing, life seems grand. That is until some bad guy steals your customers’ credit card and personal information – because you didn’t keep that information secure or have encrypted transactions. After that, you’ll have plenty of customer contact…via their lawyers. Take information security seriously (and let your customers know what you are doing to keep their information safe).

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Archive for the ‘Data and Information Analysis’ Category

3 Hallmarks of a Good Online Shopping Experience

Monday, October 5th, 2009

If you purchased a product recently (whether online or offline), there are 3 general things that had to happen for you to have a good shopping experience. Aside from your happiness or unhappiness with the particular product you purchased, your experience with the merchant that sold you the product had to have certain characteristics for it to be a good shopping experience for you. The success of your online shopping experience depends completely on the occurrence of all 3—without any given one and, I believe it is safe to say, you would be one unhappy customer.

No Fraud. For starters, in the online world, a good experience begins with your product being delivered (i.e., you did not order your product from a fraudster who took your money, but failed to deliver your product). Nothing is worse than learning that the special gift that you purchased for that special someone is never going to arrive because you have been defrauded.

Good Customer Service Experience. There are 3 hallmarks to a good online shopping experience, so just because you were not defrauded doesn’t mean you get to pass Go and Collect your $200. So, you didn’t buy from a fraudster, something told you that since every other word on the merchant’s website was misspelled that this particular merchant would only fool the unsuspecting. As a result, you find a reputable merchant that has your product in stock and doesn’t plan to take your money and run with it. However, while your selected merchant is not fraudster, they are not the most punctual or responsive merchants around. Nothing is worse than waiting forever for a product that was promised to be delivered next business day or getting the product, but only to discover that the merchant failed to package that special someone’s Christmas gift and now that special present has been shattered into hundreds of small pieces. It would have been invaluable information if you only knew that 30 out of the merchant’s last 100 customers had similar purchase experiences.

No Misuse or Misappropriate of Your Personal Information. Ok, so let’s say you were fortunate enough to get your product delivered on Christmas Eve and in perfect condition. You wrap the present, place it under the tree and anxiously await to see the surprised look on that special someone’s face when they open your present on Christmas day.

The only problem is that your merchant (the one that delivered the exact product you order on time and in perfect condition) failed to use an SSL certificate when they were collecting your information, or worse, they used an e-commerce provider that did not properly secure and encrypt your personally identifiable information. Imagine the surprised look that will be on your face when you discover that some fraudster (unbeknownst to your merchant) gained access to your personally identifiable information and now they are using your credit card and personal information to assume your identity and be Santa Claus to the whole world.

Know Your Merchant. In this age of fraud and identity theft, it is extremely important to not only research WHO you are doing business, but also HOW they conduct their business. Please take the extra time it may take to do the necessary research and analysis to ensure that all of your online experiences meet and pass the 3 hallmarks.

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Archive for the ‘Data and Information Analysis’ Category

KikScore.com – Online businesses check us out!

Tuesday, September 29th, 2009

Welcome to the first post for Kikscore.com. This is the inaugural post.

If you read this blog……..all of your dreams will come true. This is the first post for the KikScore blog. Here is a brief introduction of the people, the company and the product.

People

We are 8 of us from Virginia to Washington DC to Denver that have come together to launch KikScore. This entire product was launched on nights and weekend work while working our day job so we are all pretty darn proud of pulling this product launch off. We have different skills sets from product development, business development, engineering and technology, scoring model development, legal, operations, watching movies, rooting for football teams that perpetually let us down and wanting desperately to act in a Jean Claude Van Damme-Karate movie. Watch out for our video ads….the last skill/wish may just come true!

Company

The people mentioned above make up the company the Interactive Security Group. ISG owns KikScore.com. The official movie of the company is SuperBad and Blades of Glory. For the science fiction lovers on our team, ok they get to say Star Trek is an officially movie of our Legal department.

Product

Online merchants have always had a trust problem with online shoppers. Which merchant should a shopper trust? Which merchant is a lying, stealing, mustachioed, tank-top wearing, jack booted thug that is going to steal a shoppers identity or ruin the shoppers credit. This perception of shopping in the dark has cost online merchants billions of dollars a year in lost sales.

Merchants now have the solution to the problem of showing that they are trustworthy. They also get to use public information about themselves to demonstrate that they are trustworthy to shoppers. KikScore takes a vast amount of information from multiple sources and provides it in one place for a merchant to show their shoppers that they are trustworthy. Even better, the merchant will have all of this information scored into a trust score or the KikScore. In one place, merchants will be able to demonstrate trust so that they can increase their sales!

People.Company.Product = KikScore.com

Tell us what you think……because we are here to stay.

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