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Is Your Small Business Using Texting to Communicate with Customers? Here Are Some Tools to Help

February 27th, 2012 | Online & Small Business Resources | No Comments »

Hey, have you heard of a company called Seconds? No, well neither did I until I saw that they were giving small businesses texting. Apparently no one could send or receive text messages with their local businesses before Seconds came along.  But, Seconds isn’t the only one who doing this. There’s another company called talkto which looks like it’s going to do the same thing. (It’s still in beta right now, so we’ll have to wait and see.)

The good thing about Seconds is that it is a two way system. You won’t just be getting text messages from businesses, you’ll be able to send them messages too. This is great because it saves you time. Plus, since it uses text messages, almost any phone will work with it. You don’t need to have the latest iPhone model.

Seconds stores all the data in the cloud, so things are pretty smooth and quick. Right now, they charge only a dollar per customer, so it’s good for a small business just starting out.

So what can you do with this texting service? Well besides the obvious, keeping in contact with your customers, you can handle customer service complaints. Your customers will probably be happy if they don’t have to wait and you reduce the chances of getting yelled at over the phone. Also, you can use texting to promote your business and give your texters exclusive deals.

I think that this is a good idea and that if you’re a small business owner, you should look into it and see if it’d work for you.

What are your thoughts?

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