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Microsoft seems to have an uphill climb with the Windows 7 glitch

February 24th, 2011 | Uncategorized | No Comments »

Ok, I think I did a post on the Window’s  7 phone a while back and apparently there is was a glitch. According to PC World,  there was a new software update that was buggy. The glitch caused a couple of Samsung headsets to be unusable from what I can gather. (Not quite sure what “bricked” means in slang terms…)

Anyway, Microsoft, like a good company, owned up to what it did and pulled the update.  However the glitch is glaringly public and has informed users of the OS that it involves more people than just Microsoft to update the phones. Some users who were affected by the glitch complained that the headset makers and their mobile carriers weren’t doing anything to help.  Many mobile carriers were apparently trying to avoid the issue by saying that it wasn’t their problem. For some mobile carriers, such as T-Mobile Uk, view the headset issue as the manufacturer’s problem and suggest that the user ship it to Samsung.

The number of users affected was limited because there was new firmware being phased in and not everyone got the approval for a new code at the same time.  The glitch comes at a somewhat sensitive time for Microsoft because currently Microsoft has only an approximate  2% of the  market. This seems reasonable, but compared with Google and Palm, it is a very low percentage of the market.

One bad glitch, alone, will not ruin Microsoft’s chance of success, but it might make the early adopters a little wary of getting the new OS. Also, very few consumers said they were considering buying the Windows Phone 7 handset, which makes it even more of a challenge for Microsoft to gain more market share. However on the bright side, Microsoft has made a deal with Nokia which may increase the OS’s visibility on the market.  However, if Microsoft has another bad glitch like this it may spell the end for Windows Phone 7.

What do you all think?

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