I had the opportunity to interview Miss Ren & Pete who operate an up and coming Shopify store named Hostile Bacon this week.  They had some very interesting lessons learned from their experience starting their business and how they have evolved their use of social media to help market their business over time.  Please check out the interview below and let us know your thoughts in the comments as well.

Tell us about your business and who you focus on serving?

Hostile Bacon is an online store that provides a variety of products that are unique or quirky in nature. These are lifestyle and fashion items that you typically wouldn’t find at the local shops, some items are handmade by local designers, others are sourced from overseas and closer to home. We also provide random yet interesting information through Ren St blog and our social media channels.

Our focus is to serve anyone who likes things that are a little bit different, a shopper who is looking for a gift for themselves or someone else. If you’re nostalgic, whimsical, fashionable, health conscious, practical or all of the mentioned, Hostile Bacon is for you.

How did you get started selling online?

www.hostilebacon.com.au came about by necessity. I’ve been designing and making things since I first stepped foot in a home economics class room many years ago. At the start I was making things for myself and then friends and family started putting in orders and then eventually friends of friends were buying my designs, by this stage online was the best medium to have as a shop front and I also started sourcing products to provide a larger variety.

What inspires you to grow your business?

I really enjoy sourcing new products, coming up with new ideas, researching and writing my blog and seeing what so many talented designers are producing. I’m also inspired by the fact that we provide a good shopping experience for our customers. Shopping should be an activity that is pleasurable and easy.

If you had 2 lessons learned from your business that you could pass on to others about selling online, what are those?

Lesson number 1 would be to invest in a reputable, secure hosting company, to keep your site operating securely.

Lesson number 2 is to remember that little things make a big difference. Wrapping an item, replying to a post or comment, these things and more, create a good experience for shoppers and potential customers.

Where has your business focused most of its energy this year?

This year we’ve focused on sourcing new and interesting products and optimizing the website to attract and maintain customers. We want to be found easily and for our customers to come back repeatedly and to do this we have to offer something new regularly and provide a reason to come back to the site.

What do you see as 2 new trends in for small business and in your business?

I believe more small businesses will use social media to engage rather than push products. We’ve built social media into our marketing plan as a majority of our target market are social media savvy.

A user friendly website that is clean and easy to navigate is becoming more favoured, long gone are the days of clunky websites with neon flashing banners and an encyclopedias worth of information. We regularly make changes to the site to ensure those that do visit have a good experience and stay longer.

If your business/store could be any movie or movie character, what movie/movie character would it be and why?

I would choose the character Holly Golightly played by Audrey Hepburn in Breakfast at Tiffany’s as she is synonymous with style, glamour and eccentricity.

If your business could have a dream spokesperson for your company who would it be and why?

Fonzie would the our dream spokesperson, he was cool in 1974 and 38 years later he is still cool.

What is the biggest challenge that your business faces as a small business and how do you work to overcome that challenge?

A big challenge is competing with large companies with even larger marketing budgets.  To overcome this we will continue with traditional marketing activity and provide our customers with a great experience so they ‘market’ us to friends and family.

Do you have any parting thoughts for our readers and the small business community?

You are the expert in what you do so rely on experts to perform tasks in other areas to help you with your business, things that may not be your strengths. It’s very easy to become bombarded with tasks in running a business and sometime it would be a much more effective use or your time and resources to utilise someone else’s skill set and lastly, enjoy what you do. I’m always smiling when I talk about Hostile Bacon because I enjoy it so much.

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The holidays are over (for most people anyway) and people are returning to work.  Last year was hectic and I don’t think this year will be much better considering it’s election year. Now before we start running for the underground bunkers or start to wade through the tens of thousands of political articles and interviews, let’s take a look at 7 really good interviews of last year that were on the blog.  [Please note that these are in no particular order, except for maybe how they appeared in my tab list.] I selected these because I think that they offer some new tips and talk about things that aren’t often talked about.

1. Books the new old Google

Turning Sites into Gold: This is an interview of John Nicholson from Marketade. The thing I liked the most about this interview was that Nicholson suggests going to a library and looking at books to get information.  I love libraries (although I haven’t properly been inside one in ages) and I think this is a source that most people overlook.

I remember when I was doing a Linguistics project, my partner and I got all of our information from two very good, but slightly outdated books.  Sure, the internet is a great resource and will probably have the most current information, but how much of that is actually valuable? At least with books, you know that it’s been filtered and scrutinized enough to know that it’s valuable. It may not be current, but it’s probably the best.

2. Law, Perfection and the Internet

The Right Side of the Law: This is an interview with Gregg Hand.  One of the things Hand talks about in the interview is the fear of starting a business. I like his examples of the types of decisions that one has to make when starting a business.  Often it’s stuff that you don’t think about.

Hand also mentions that conditions for small businesses have become more favorable due to the internet. Now this is probably something we all know, but it’s always nice to hear it in words.  The best bit of advice that I think Hand gives in this interview is that things don’t have to be perfect. If you’re starting a business, often you won’t have everything set up just yet and you will most likely encounter setbacks even if you make a habit of starting businesses.  Eventually, you’ll have to jump right in and get started.

3.The Duo of the Elite Group

“Putting Your Money baQ Where it Belongs” : This is a double interview with both the CEO (Brian J. Esposito) and the CTO
(Peter Hermsen) of paybaQ.  Their advice is solid and I liked the acknowledgement about family members and friends un/intentionally bringing you down. I think this is something that happens often, but that no one really talks about.

One of my favorite bits from this interview is the description of the small business community as “elite”.  They mention that small business owners should be proud of the responsibility that they have taken on and I feel like this is a point that should be brought up more often. It takes a lot of work, energy and determination to start a small business, so feel proud small business owners!

4. Platforms and Personality

The Speech AND the Pen are Mightier than the Sword: I’ll admit to a little bit of bias on my part for picking this. I’ve met Jill Foster before and I like her and thinks that she gives great advice.  One important point that she brings up in this interview is that one doesn’t have to use all of the social media platforms that are out there.

A lot of the things that I’ve read online make it seem like small businesses have to use every single platform that they can find. I know that’s a bit silly, but that’s the impression I got. Jill is the only person I’ve seen so far mention the fact that one shouldn’t use all of them.

Another good piece of advice that she gives is to make sure that your business has a personal feel to it. Big businesses like Target or Walmart  have a certain feel to them, but it’s impersonal and not the type of feeling that y0u want a customer to get from your small business.

5. Juggling Jobs

Talking Employedpreneurs & Steps to Success for Businesses with Tai Goodwin : What I like about this interview is that it focuses on people trying to start a small business while having a job.  Goodwin gives some great pieces of advice such as putting in systems to manage your small business while you work at your other job.  Goodwin also talks a little bit about different business models and suggests trying something other than the traditional one-to-one model.

The piece of advice I liked best from this interview is that it’s important to be flexible.  Having a vision is good, but often, due to the way the environment changes, you may need to update it. Customers and markets tend to change quickly and you’ll be in better shape if you can adapt faster to keep up.

6. Products and People

Small Business Interview with Sophie Kovic from FlockStocks : My favorite piece of advice from this is bit about choosing a product that doesn’t vary much because then you’ll have less trouble.  Another great piece of advice is to trust the people who work under you. You cannot manage everything. Let go when necessary and trust that when you go on vacation, the people whom you leave in charge will work things out.

7. Coordination and Background Knowledge

Reach Your Best Insights: This is an interview with Pierre DeBois.  One piece of advice I liked from this interview is the fact that online and offline activities should be coordinated. It’s like picking colors, you has to choose ones that go together. Another thing that DeBois talks about is going beyond Search Engine Optimization. Yes, that is important, but there’s things beyond that which Small Businesses should do too.

One of the points that DeBois brings up is the fact that Small Businesses need to think about what goes on in the background that’s essential to either the customers or the business itself.  Reading all of these articles and tips for Small Business owners, I get the feeling that it’s something that’s often not touched on.

All of these interviews offer valuable advice for Small Businesses and should be reviewed as you owners start drawing up your plans for the coming year. If you have any tips or interviews to add to or contest, leave a comment.

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KikScore has had the pleasure of interviewing many small business owners over the past few years, asking these entrepreneurs about all areas of their businesses and what has spurred their growth, while also throwing in light-hearted pop-culture related questions.

In Part I of this two-part Greatest Hits series, I highlighted the top five lessons learned from these interviews with regards to establishing a successful small business. If you missed Part I, click here.

In Part II, I will present five of the most important challenges faced by these small businesses that our interviewees shared with us. These issues are extremely pertinent to all small businesses and it is vital for small businesses to overcome these challenges in order to succeed.

Here we go, the five most common challenges faced by entrepreneurs and their small businesses:

5. Keeping Up with New Technologies

“As the cost of running business with a physical store or office is comparatively high due to the monthly rental fee as well as the consumption of electricity and the hiring of manpower, more and more businesses like us tend to create their presence on the Internet. Without a significant competitive advantage, a retailer will be forced to raise a white flag in this cruel and heartless battlefield.” – Margaret Chan, founder of Cherry’s Brandname Gallery

In today’s world, technology is rapidly changing and businesses must keep up with latest innovations in order to stay modern and be successful. Companies have to start utilizing the internet, for both its e-commerce capability as well as a marketing and advertising tool. Social networks such as Facebook and Twitter are essential to small businesses, as millions of users check and use their personal accounts on those websites multiple times each day.

4. Lacking Adaptability

“While it is important to hold on to your vision, it should never be at the expense of building a sustainable business model. Your business plan whether it is one page or fifty, should be an evolving document that scales to put you in the best possible position to serve your clients and generate revenue.” – Tai Goodwin, founder of Launch While Working

Another challenge entrepreneurs also face is the ineptitude to alter or adjust your business plan. The business world is full of surprises and unexpected circumstances.  In order to run a successful company, businesses must be flexible and able to adapt to the changing environment around them.

3. Fear of Failure

“Another challenge I had was more of a mental one, which was the fear of ‘Can I start my own business?’ There are so many company decisions that we take for granted until we have to make them ourselves.” – Gregg Hand, founder and owner of Hand Law Offices

Two weeks ago I mentioned how the number one piece of advice for having success as a small business is keeping the long-term goal in perspective and never giving up or losing hope. Therefore, one of the challenges faced with starting a small business is dealing with the fear of failure. You cannot be afraid that you’re going to fail and act hesitantly because then you will fail; you must be confident with all of your decisions and maintain the passion with which you started your business. Owen Wilson’s character in Wedding Crashers puts it best when talking to his partner, “Your goddamn negativity! I don’t need it! I’m an idea man. I thrive on enthusiasm. Don’t take the wind out of my sails. I need you.”

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2. Finding Customers

1. … and then Gaining their Trust

“As a small business I believe our biggest challenge is gaining trust in a potential new customer.  If a shopper sees a Macys logo or a Best Buy logo they are not going to question is this a secure company/site.  As a brand that is growing, we are not mainstream and are years away from becoming a staple in the beauty industry.  We overcome that challenge by gaining one new customer at a time.  Proving to that customer we are legitimate business, that is not going to sell their name to any third parties, is going to ship their order, their most private and intimate information is in a very secure area, and if there is any problems whatsoever with their order we will do everything we can to correct it and make it right.” – Brian Esposito, CEO of Avenue You Beauty Store

In order to be successful, you must generate revenue from customers and unless you develop a brand-new product or have a revolutionary idea, you are most likely going to enter into an industry that already has a fair share of other competitors. There lies the biggest challenge of small businesses: finding customers and then keeping them. Finding customers as a small business relies on effective networking and marketing, and especially positive word of mouth. Whether it is online or in newspapers, spreading your name and attracting publicity is a must for businesses to find customers. In addition, promoting your credibility and trustworthiness is a necessity to ensure that once you land a customer, he or she will return.

This is the service that we here at Kikscore provide for online businesses. We show your potential customers that you can be trusted, allowing shoppers to review your record of reliability and creditworthiness through the Kikscore Trust Seal and the KikReport. After overcoming all these obstacles, you’ll be “so money”. More information regarding Kikscore and its trust seal can be found at http://www.kikscore.com/more.html and http://www.kikscore.com/confidence_badge.html respectively.

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Today KikScore sits down with Alli Donofrio, the owner of the very cool boutique called Pre-Loved Consignment.  Her store is a very unique type of boutique that offers a variety of quality merchandise ranging from casual to formal wear, to accessories, handbags and much more.  Alli’s store is in Pompton Lakes, New Jersey, but she also sells online.  In this interview, she gives the small business community (and all of the shoppers out there) some great tips on small business life.

1. Tell us about Pre-Loved Consignment and who you focus on serving?

Pre Loved Consignment is a unique boutique……. far from your average thrift shop! I focus on serving everyone. I think with today’s economy… budgeting your money and saving is most important! My store is focused on value & style.. what more could you ask for !

2. How did you get started selling online?

I just recently opened up my store online- I did my homework first before doing so- searching for the best website designers I could find (Palmtree Creative LLC). We get a good amount of customers in the store- but I think to widen the audience and viewers of our selection of awesome stuff – opening an online store was the greatest idea!

3. What inspires you to grow the Pre-Loved Consignment business?

Other successful stores and consignment boutiques – like my own.

4. If you had 2 lessons learned from your business that you could pass on to others about selling online, what are those?

Customer service is very important- Make sure you are there to help them at all times! Also make sure you use a secure website (such as PayPal)- people want to know they are using a secure site – which means they will come back to shop again.

5. Where will Pre-Loved Consignment focus most of its energy this year?

It will focus on what my customers want and will focus on finding new ideas on how to grow!

6. What do you see as new trends in for small business and in your business?

Consignment boutiques are flourishing every where. They are the hottest businesses to open up today. Id say Consignment alone is a new hot trend! And this article on NorthJersey.com actually discusses the tend!

7. If your business/store could be any movie or movie character, what movie/movie character would it be and why?

I think it would be Betty Boop – Shes Hip, chic , flirty and fun – which best describes my store!

8. If Pre-Loved Consignment could have a dream spokesperson for your company who would it be and why?

I think any young or old woman into fashion- and not afraid to wear pre-owned clothing , handbags and shoes. It does not necessarily mean you are poor or do not have enough to buy new. It just means you know how to shop smart and you know how to get more for your money!

9. What is the biggest challenge that Pre-Loved Consignment faces as a small business and how do you work to overcome that challenge?

The biggest challenge is trying to get our name out there more! Advertising can be pricey but its the most important thing to get involved with when opening up a Small business!

10. Do you have any parting thoughts for our readers and the small business community?

“Don’t Underestimate consignment you’ll be surprised by the treasures you can find !” “Buy More Pay Less!”

Let us know if you have any thoughts for Alli and Pre-Loved Consignment.

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While recently shopping for a unique baby gift for a friend’s newest arrival, I stumbled upon Zadyball - a unique toy that combines the things babies love best: putting soft stuff in their mouth and having a snuggle buddy.  If only I’d found this when my daughter was that small!  Zadyball is a small company that is doing wonders for moms and babies around the globe!  We are very thankful that Alayna took the time to  share the exciting Zadyball journey with KikScore.

1. Tell us about Zadyball and who you focus on serving?

A Zadyball is a handcrafted toy designed with babies in mind. They are soft to hold and cuddle, and have lots of knotted fabric strings to grab and rub. Zadyball is easy for young babies to hold on to, and it quickly becomes a favorite!

I made the first Zadyball in 2004 when my son was about 6 months old. He had a stuffed animal with a knotted string for a tail. He loved playing with the string, and would rub it to help him fall asleep. Since the string was his favorite part of the toy, I decided to make a toy for him with lots of strings for him to play with.

He loved that ball SO much and took it with him everywhere we went, and refused to sleep without it.

We got comments on it all the time, usually to the effect of “what is that thing?” And, after I explained it, many people said “hey, my kid would like that too!” So, I decided to start making them for my friends and giving them as gifts at baby showers. Other shower guests started offering to buy them from me, and I eventually started selling them online and in small stores all over the world.

Our focus is to bring a little bit of happiness to the lives of babies and their families.

2. Where will Zadyball focus most of its energy in 2010?

This year, I’ve been focusing on giving the website a bit of a “facelift”. I’ve been working on improving the product images as well as optimizing the website for search engines.

3. If you had 2 lessons learned from your business that you could pass on to others about having an online business, what are those?

One thing that I’ve learned is that quality pictures are CRUCIAL to online sales. In a “real” store, people can use all five senses to view a product. They can pick it up, shake it, feel it, throw it, even smell and taste it if they really want to. But, the only sense that is available when buying online is SIGHT. So, what they are seeing had better look good!

The second thing I’ve learned is how important it is to be unique. When shopping online, buyers can view products from all over the world side-by-side. You have to be one of a kind in order to stand out.

4. If your business/store could be any movie or movie character, what movie/movie character would it be and why?

Well, I think that to run my business, I’d like to be like Elasta-Girl from The Incredibles. I have to be flexible in order to make everything work. And I couldn’t do it without my family by my side – with all their super strengths!

5. If Zadyball could have a dream spokesperson for your company who would it be and why?

A fabulously stylish mom who wants to have fantastic toys for her children.  Someone who people can relate to.

6. How do the folks at Zadyball let loose after a busy day working?

In addition to running my business, I am a full-time mother of three, so I don’t have a lot of down-time.  Most often, my work is done while they are sleeping. But, my best times are spent just hanging out with my favorite people – my little munchkins, and my wonderful husband.

7. Do you have any parting thoughts for our readers and the small business community?

Never become complaisant. Always be on the lookout for ways to improve your business and your product. And listen to your customers – they are the best source for great ideas!

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We here at KikScore came across Margaret Chan and Cherry’s Brandname Gallery on Twitter a few months back.  In 2008, Margaret launched an online shopping boutique for luxury goods, high-end skin care products and sleek fashion accessories.  She has a great small business story and some great thoughts for the community on selling online.

1. Tell us about Cherry’s Brandname Gallery and who you focuses on serving?

Cherry’s Brandname Gallery is a specialty store, offering an assortment of designer brands, such as Bottega Veneta, Christian Dior, Bvlgari, Juicy Couture, La Prairie and Tiffany, to our customers around the world. Throughout its stores in various URLs, Cherry’s Brandname Gallery presents its unique edit of the best in Jewelery, Cosmetics, Skin Care, Shoes & Accessories, and Home & Lifestyle from around the world. Founded in 2008, we now have stores strategically placed in various web locations operated by some of the most popular online commerce providers, including Bonanzle, eCrater, Atomic Mall, HighWire, Blujay, CQOut (UK) & Bidorbuy (South Africa).

Cherry’s Brandname Gallery is in the business of anticipating its customer needs and providing them with merchandise they cannot get elsewhere as well as the hottest products that are always sold out elsewhere. While most of the merchandise are brand new, a smaller portion of them is gently used because we found that around 20% of our customers are looking for this type of products due to the fact that the price is, to a greater extent, much lower and more affordable.

2. How did you get your started selling online?

With some successful selling experience at eBay around three years ago, I was encouraged to set up my own online stores, selling only authenticated designer products at the most competitive price I can offer. When I was selling at eBay, I found that a lot of people visited eBay because they wanted to find the best deals – the lowest-priced designer merchandise, for instance, Apple iPod, Gucci handbags and Tiffany jewelry - that they would love to buy. Although some of those products were really low in price, more and more buyers these days complained to eBay that they doubted some particular products they received were not authentic as described by the sellers. With this knowledge in mind, I believed that opening an online store selling authenticated designer products should be a good idea.

3. Where will Cherry’s Brandname Gallery focus most of its energy in 2010?

In 2010, our main focus is on promoting our Jewelery section, particularly on Juicy Couture jewelry, in the hope that our customers discover a few of the many limited edition and hard-to-find collectibles we have scoured the Earth to find for them. From the limited edition charms and the latest designed necklaces, to the pre-release jewelry items and the retired bracelets, we hope all our customers find the year of 2010 as inspiring as we do. In order to make sure our marketing campaign is successful, we will make good use of various online advertising channels, such as Google Adwords, Yahoo Advertising and Twitter, to help us achieve our goal.

4. If you had 2 lessons learned from your business that you could pass on to others about selling online, what are those?

First of all, it is easy to start your online selling business, but to keep it running with optimal performance at all time is another matter. Similar to running your business with a physical store, good sales and marketing strategies are key to success.

Apart from that, customer’s satisfaction is also of utmost importance to online business. Exceptional customer service results in greater customer retention, which in turn results in higher profitability. We therefore strongly believe that customer loyalty is one of the most crucial and major contributors to sustainable profit growth. Over 60% of our profits are from customers who came back and made their purchases more than once within the 3-month period.

5. What do you see as 2 new trends in your business this year?

As the cost of running business with a physical store or office is comparatively high due to the monthly rental fee as well as the consumption of electricity and the hiring of manpower, more and more businesses like us tend to create their presence on the Internet. Some of them even stopped running their physical stores in order to focus mainly on their online selling business. Without a significant competitive advantage, a retailer will be forced to raise a white flag in this cruel and heartless battlefield.

To face this challenge, an increasing number of retailers have to offer discounts to attract their customers. In other words, buyers can find their best deals online much more easier because they are able to compare prices with other stores selling the same products on the Internet. However, I can see that the price of high-profile designer merchandise will not fluctuate too much as usual.

As we hold true to the ethos – quality, innovation and integrity, we try to make ourselves more competitive in the market by sourcing merchandise that is not commonly offered by our competitors instead. Most of our products are only available in 1-2 pieces per style because the supply of these pre-release and hard-to-find, retired items from our sources is very limited, to beginning with. Besides, we will ensure all the products sold to our customers are of the best quality. Last but not least, all products will be securely wrapped and packed so that they can arrive at our customers’ hands without damage after the long delivery process.

6. If your business/store could be any movie or movie character, what movie/movie character would it be and why?

I think Barbie is one of the best choices because she is a character who is very much aware of how she looks. In other words, she is a very fashion-conscious doll and cartoon character. Her wardrobe is full of all kinds of clothing, handbags and shoes. Her jewelry box contains a full range of luxurious jewelry. People just can’t imagine Barbie could afford wearing something with bad taste.

7. If Cherry’s Brandname Gallery could have a dream spokesperson for your company who would it be and why?

For Cherry’s Brandname Gallery it would have to be Anne Hathaway because I believe she fits for the position very well. Many movie directors love to choose her to play the roles which require her to wear a lot of designer clothing and/or costumes of the most elegant styles. For instance, in her most recent role in the movie “Alice in Wonderland” in which she is the White Queen, we can see how lovely she appears to be in those gorgeous gowns and jewelry.

8. How do the folks at Cherry’s Brandname Gallery let loose after a busy day working?

All of us love fashion so going out for a drink and having a dinner together in order to share the hottest fashion tidbits we have ever known with each other are what we always do after a busy day working.

9. Do you have any parting thoughts for our readers and the small business community?

Small business community should consider making good use of the Internet to promote and run their business because the operating cost online is low when compared to the traditional business model. Besides, traffic flow on the Internet is definitely higher. Your business can reach thousands of millions of people who have Internet connection from around the world. If you know how to utilize those search engine optimization tools to promote your business, it will undoubtedly help you save a lot of money required to be spent on online advertisement.

We would like to thank Margaret for sitting down with KikScore.  If you have questions for Margaret, please leave them in the comments below.

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Today’s small business interview is with the President of DC-based, 17thandRiggs.com’s Rebecca Malik.  Rebecca holds a dear place in KikScore’s hearts for a number of reasons besides the fact that she is just a very cool person, but she is also one of KikScore’s very first customers late last year when we launched.  Lucky for us she is very happy with KikScore.  Well, enough about us…..Rebecca comes from a family of a long line of entrepreneurs.  She has recently been tapping into that entrepreneurial lineage by working on a line of shoes, getting 17thandRiggs.com designed, developed and launched and blogging for two woman’s based small business and lifestyle community websites.  From these experiences and especially from her work that she has put in at building an ecommerce site from the ground up, she has some excellent guidance for our small business readers.

1. Tell us about 17thandRiggs.com and who you focus on serving?

17thandRiggs.com features contemporary furniture, lighting and home décor.  We focus on carrying pieces that have sleek, simple lines and evoke a sense of space.  The pieces are also chosen because they work well in many types of décor – they are not hyper-modern or too formal.  I feel that our customers are people who love a sophisticated, modern look, and focus on the overall picture.  They realize that an accent piece is as important as a focal point.  Also, I may be biased, but I think our careful selection of furnishings ensures that prestigious interior designers turn to us for their furniture and lighting needs.

2. How did you get your started selling online?

I’ve shopped online almost exclusively for years and know how hard I would look for items that fit my aesthetic and that I knew were of high quality at a good price.  This site is truly a way for me to pick and choose items that I love and make them accessible to others.  Beyond that, my father actually started selling handmade fireplace mantels online years ago.  His ability to reach customers across the country from his small shop in Florida was eye-opening.  After I left my last job at an interior design firm, I decided to take my interest and passion for design, contemporary furniture, lighting and decor and launch an online store.  That is the way 17thandRiggs.com was born.

3. Where will 17thandRiggs focus most of its energy in 2010?

We will be honing our product lines to ensure we carry our favorite designs.  These are furniture and décor pieces that are high-quality, beautiful and a great value.  We will also be steering our efforts to create an even more specialized lighting category.  Our lamps and pendants are consistently some of our biggest sellers and with their broad spectrum of designs they are always such fun items to handle.

I will also be continually reviewing my business and my marketing plan.  I feel like that is something that every business needs to do on a regular basis.  Otherwise you run the risk of not being focused and not having an underlying theme to everything that you are doing as a business.

4. If you had 2 lessons learned from your business that you could pass on to others about selling online, what are those?

I would say to start out simply – don’t try to offer everything but pick items that make the most sense from an inventory/availability perspective and that are cohesive with your vision for your site.  That and SEO is key.  Integrate your keywords as you go along.  Small businesses like mine can spend forever trying to keep the product information on your site up to date let alone trying to update SEO information so my suggestion would be to do it well the first time around. Here is a post I wrote on the subject titled: How To: An Entrepreneur Improves SEO For Her Ecommerce Site.

5.  What are 2 new trends in your business this year?

Of course, anything eco-friendly is as popular as ever.  As far as new trends, I see people getting more and more adventurous with their lighting choices.  Fun pendants and table lamps are great ways to push the envelope in your décor without making a huge purchase.

For an overall business trend, I would say that outsourcing from a small business perspective.  But it would not be outsourcing as the “four letter” word we know it as.  This would be focusing your small business on your core skills.  Then getting experts, freelancers, consultants, and virtual assistants to fill out the rest of your business and support you as you grow your business.  I now source resources and support for website design, virtual assistants and marketing support from places like Craigslist and Elance.  But you have to be careful and rigorously interview these folks before they are hiredbecause they will never care about your business and your customers like you do.

6. How have you used social media tools like Twitter, Facebook and your blog to help 17thandRiggs?

For me, Twitter has been a great way to learn about other organizations and companies out there with similar or complementary businesses.  It has also been a great place to get leads and also converse with other small businesses. My blog  (http://blog.17thandRiggs.com) has been a unique way for me to process things and continually think big picture regarding my business and the 17thandRiggs.com brand.  Sometimes having to hone into choosing a topic for an article forces you to think about the direction you are heading in and evaluating whether it fits your overall vision of my website, the business and my brand.  That can be very beneficial, especially when your business is at a crossroads.

I have also had the honor of being a guest contributor at the woman’s entrepreneur, startup and small business community site called  Women Grow Business that has been run by the super awesome Jill Foster and Shonali Burke (though I have been on a short hiatus lately since my lovely daughter, Asha, was born at the end of December!)  I recently started contributing to LVC Mag, a woman’s lifestyle community. Guest blogging has been a great experience for me and a nice way to connect and network with other entrepreneurs.  I recommend it for small businesses, especially those that are just starting out.

7. Do you have any parting thoughts?

As this is an interview for KikScore, it makes sense to touch upon my thoughts on the KikScore seal here.  I appreciate that it is a centralized way for customers to share thoughts about my business.  I also think the information they compile provides a fair and verified representation of my business to visitors of 17thandRiggs.com.  As a regular online shopper, I feel that combining financial and management information, website history and polices coupled with interactive customers’ reviews is a genius way to prove that you are a reputable company to deal with and give shoppers a good idea of what they can expect from the experience.  I also think the level of transparency it provides is invaluable in instilling confidence in visitors to our site and helping us convert them into customers.



We want to thank Rebecca for this interview. If you have any specific questions for Rebecca, please leave a comment and we will make sure we get them answered.  Also just for full disclosure, Rebecca somehow married one of my partner’s in KikScore, Raj.  My wife and I wonder every time we see Raj & Rebecca, what was Rebecca thinking!!!

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I came across Mike Miller from the World of Toy Cars on Twitter a few months ago. The World of Toys Cars (WOTC) is an online store that focuses on diecast vehicles and vintage toys.  Its a car and toy collector’s paradise and Mike has some really amazing models including NASCAR, motorcycles,  Hot Wheels and aircraft just to name a few.  In this post,  KikScore sits down with Mike so that he can tell our community his small business story and more about his very cool website.

1. Tell us about WOTC and who you focuses on serving?

World of Toy Cars was created in such a fashion that collectors can easily find specific toy cars. Most collectors are always looking for specific models, either Volkswagons, Corvettes, trucks or maybe just Police Cars…but each collector is defined by something they like. There are always collectors that just collect Matchbox,..or just Hot Wheels,..but again, the ones they cant find in stores, they have to revert to the second market like eBay or sites such World of Toy Cars.

2. How did you get your started selling online?

I started selling online back in 1998, when eBay was just getting started. I was listing items with no pictures, and selling usually all the time. The client base was new and wanting items. I soon learned the art of pictures, uploading, taught myself HTLM, and created eye catching auctions which drastically improved my results.

3. Where will WOTC focus most of its energy in 2010?

WOTC will continue bringing new and exciting models to the online community. The task of documenting each item, photographing, and creating each listing individually is exhausting. Its also something that can only be done by myself, as condition of the card or package, the item itself, are there variations, year, where it was made, and the rarity (value) of the complete item is Critical.

4. If you had 2 lessons learned from your business that you could pass on to others about selling online, what are those?

Two very simple things that MUST be done if you want to sell online. You must spell correctly! And you must have perfect pictures. Both those things tell everything about a seller, and yet the buyer has hardly seen your stuff. Once a buyer detects bad spelling, or blurry pictures, they are GONE.

5. As 2010 starts, what do you see as 2 new trends in your business this year?

The ever changing search engine optimization. This is critical again in the online world, and Google who basically controls the strings here, is always updating…so you as a seller must update also. The second is not really a trend, but its opening up, is worldwide shipping. People must get onboard with shipping globally if they want to be successful. More and more information is available now about different countries and their guidelines. People must educate themselves and grab those open markets.

6. If WOTC could have a dream spokesperson for your company who would it be and why?

It would have to be someone with a sense of humor, people relate and remember when they are made to laugh!

7. How do the folks at WOTC let loose after a busy day working?

Usually a good meal, and then out to check stores to find new and fun toys!!

8. Do you have any parting thoughts for our readers and the small business community?

If you want to succeed on the WWW, you must learn to ship worldwide. You have the whole world at your doorstep, looking at your items, and your telling most of them to go away because you dont like where they live. Imagine if stores or restaurants did that!! I have been shipping all over the world for 12 years now, I communicate to everybody in their own language with Google translate, and international sales account fo over 50% of my business.

The other thing I have noticed is many sellers have tons of rules to deter business. I have had people refuse to sell to me simply because they dont want to go to the USPS, or the forms are too lengthy to fill out, so they cancel my purchase. Why are you even selling things? That baffles me…you want to sell…make it easy to buy…it happens, it works…so do it!

KikScore would like to thank Mike for this interview. If you have questions for Mike, leave them in the comments section below and we will make sure they get answered.

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Kimberley Stewart with OnBoard Outfitters took some time to share some small business tips with us including her thoughts on website development, corporate vision, getting venture capital funding, and Matthew McConaughey (what else!).  Onboard Outfitters specializes in making comfortable baby carriers that can be used in water or on land.

Tell us about OnBoard Outfitters and who you focus on serving?

OnBoard Outfitters designs products and accessories for the active lifestyle so you can get onboard with life!  We use performance fabrics to innovate and enhance the use of products that individuals and families use in their active, everyday lives.  We also develop fitness programs that utilize some of our products, to encourage families to be fit and active together, and to teach kids to love fitness at an early age.  Our products are made for all ages, in various markets such as juvenile products, sports/athletics, outdoor recreation, travel, health/fitness, and medical/therapeutic.

Our first product is the innovative SportsBabyTM infant carrier, the only dual water-land carrier on the market, made for active moms and dads who live life “on the go” and want to take baby everywhere with them:  in the pool, to the beach, camping and hiking, in the snow and rain, or just a walk in the park.  Moms swear to us that their babies don’t want to get out of the carrier – it’s so soft and comfortable.  And several parents tell us that it is their preferred carrier.  Dads love it because of its “engineered” design – “It’s not just a piece of cotton with shoulder straps.”  

How did you get your started selling online?

When I joined OnBoard in 2008, we created a new LLC and decided to sell the remaining inventory of our SportsBaby infant carrier (from my partner’s former LLC), while we prepared a business plan to obtain funding.  So, we needed a website to sell the carriers.  We have also reached out to several other online retailers who now also sell the SportsBaby.  OnBoard will not be a retailer to the public going forward.  We will sell via retail partners, such as small, independent retailers and boutiques, and larger mass merchandisers.  We will also have a limited B2B division to sell directly to practitioners.

Where will OnBoard Outfitters focus most of its energy in 2010?

Getting funding!  And developing our launch products and fitness programs.  We will also focus on building consumer awareness, sales, and brand loyalty.

If you had 2 lessons learned from your business that you could pass on to others about selling online, what are those?

1.  Spend the money to get a good website.  We went with a woman who did “websites for small businesses” but she really wasn’t experienced in sites with a retail/shopping cart component.  So, the site looked okay on the surface, but I later learned that she had used very amateur programming on the back end, making it enormously difficult for another web programmer to make changes.  This also limited our SEO.  And she chose archaic shopping cart software, which also limits us in being able to calculate international shipping, for example.

2.  Have a reliable customer service and fulfillment system in place.  You have to be able to ship within 24 hours of receiving the order.  With a new company and product, you can’t afford to alienate any customers with bad service.  Once, a woman from Ohio called me, wanting to buy a carrier for her daughter.  She said she had tried to apply a promotional discount to her order online but couldn’t get it to work, so I gave her our Friends and Family discount, which was a greater discount.  I didn’t have the capability to process her order and credit card over the phone, so I trusted her word that she would mail me a check that day, and I shipped the carrier to her.  I did whatever was required to give her a positive shopping experience with OnBoard Outfitters and the SportsBaby carrier.

As 2009 closes, what do you see as 2 new trends in your business this year?

We haven’t been in business long enough, or had enough sales, to see a trend, but we are now finding other sites that focus on active parents and outdoor living with kids, so we are gaining a lot of attention with these sites, and finding people who “catch our vision” of sporty, fun products for infants and parents.

Overall, the fitness/health industry and the juvenile products industry have remained strong in spite of the weak economy, so we think this will help us be competitive and see some growth in the next few years.

If your business/store could be any movie or movie character, what movie/movie character would it be and why?

Let’s see . . . If OnBoard Outfitters were a movie, we’d be a cross between “Baby Boom” (Diane Keaton) and “Gracie.”  “Baby Boom” is, at the highest level, about a woman (we’re two women) who saw a need in the baby market and created a solution.  “Gracie” is a film about a young girl who loves to play soccer, and pushes to get other girls involved in the game.  Both films also express the theme of not letting anyone tell you that you can’t do something – anything is possible with some effort and vision! 

OnBoard’s underlying goal is to help combat childhood obesity by getting kids involved in fitness at a young age – even as infants – and to exercise with their parents so family fitness becomes a way of life and a fun way to spend time together.

If OnBoard Outfitters could have a dream spokesperson for your company who would it be and why?

Based on our current SportsBaby product, our dream MALE spokesperson would be Matthew McConaughey.  He is the epitome of a cool sports-loving dad, who lives on Malibu beach and sports his baby around.

Our dream FEMALE spokesperson would be Kathy Ireland.  She is an amazingly successful female entrepreneur, mom, and a dedicated spokesperson for families and family fitness.

How do the folks at OnBoard Outfitters let loose after a busy day working?

My business partner, Lisa LaBelle, is the fitness expert, so she’ll do something like run a marathon.  I eat chocolate.  All day long.

Do you have any parting thoughts for our readers and the small business community?

Starting a business is hard work, and requires a clear vision and plan of how to move from point A to point B to point C.  Get good, seasoned advisors on your team to guide you and also open doors for you.  Spend time at your local Small Business Community Development Center for free advice (or for a nominal fee) on all aspects of business development.  And network like crazy!

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