Archive for the ‘shopping’ Category

Try Shopkick on Your Smartphone, Almost 1 Million Others Have!

I have been using the Shopkick application on my smartphone for the past few months and then I saw this article in the Wall Street Journal the other day and realized that 750,000 people have also downloaded and used the application since it was released in August.

Basically, the idea behind the Shopkick application is that users can login and see which local retailers are closest to their current location.  Users then also have the option on clicking on each of the retailers near them to see what specials the merchant is currently offering to Shopkick customers.  It seems like some of the larger retailers that have close relationships with Shopkick include Best Buy, Macy’s, and Sports Authority.

The other idea behind the Shopkick application that is used to encourage users to access the application daily is driven by rewarding users with Shopkick points just for viewing the retailer’s specials by using the Shopkick application on their smartphone.  Users can obtain additional points by physically visiting the retailers and checking in and also by scanning the barcodes of various products in the stores that the retailers are advertising.  Shopkick users can then redeem these Shopkick points for products and gifts cards from the various retailers.

I found the Shopkick application to be interesting and useful but after attempting unsuccessfully to scan the bar codes of a few advertised products at a local Best Buy I was a little frustrated by the application as well.  I can definitely see a lot of good uses for the Shopkick application and I hope that they expand the functionality included in it to possibly included automatic price comparisons and possibly an easier way to scan the barcodes of advertised products.

Have you ever used the Shopkick application in a store or any other smartphone application while shopping?

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Archive for the ‘shopping’ Category

So Maybe I was Wrong…Over 7 Million iPads Sold in the 4th Quarter of 2010

Just over 9 months ago on this very blog, I proclaimed that the “iPad is iCrap” and wondered aloud why anyone would be so dumb as to purchase one of these new fangled tablet computers.  Well, while I still think that, for me, the iPad is a non-essential gadget…I guess 7,330,000 other people in the 4th quarter of 2010 disagreed with me because all of them bought one! 

Yes, the iPad IS officially another success story for Apple, and yes it DID probably revolutionize the PC market once again for Apple, and oh yea it IS probably the hottest new gadget in the tech industry since the iPhone and iPad.  All of these things may be true but I am happy to say that not a day goes by that I wish I had one!

Another interesting tidbit that I wanted to pass along today that made me realize how massive the Interweb (my fancy name for the Internet) really is: Did you know that 70% of Facebook’s user base reside outside of the United States!?!?  Maybe this is just me being naive or maybe it is because I am one of the last Americans to NOT have a Facebook account, but this really shocked me…I mean to the point where I actually read this sentence again to make sure I didn’t read it wrong.  For some reason I always assumed that Facebook was a mostly America-centric social application but obviously I was wrong again there too!

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Archive for the ‘shopping’ Category

Advertising Evolves to Become More Effective and Relevant Amidst Privacy Concerns

If you own a house in the Baltimore-Washington metropolitan area or any state where door-to-door soliciting is legal, there’s a good chance you’ve had your fair share of canvassers come knock on your door. If the canvasser introduced himself as Mike and tried to say something about a free estimate for windows before you told him to get lost, we’ve probably already met. Like myself years ago, most canvassers are teenagers in high-school, attracted by the commission-based pay and opportunity to work outside. A backlash against door-to-door marketing has grown as disenchanted workers and homeowners accused companies of exploiting unskilled youth labor and invading personal privacy. Minors are barred from canvassing and telemarketing in many states, according to the US Department of Labor

Since beginning college at American University, I’ve left the unfortunate trade of canvassing in favor of unpaid internships that do not induce ego rot caused by constant rejection by cold-call leads. The state of advertising has evolved since, becoming more personalized by utilizing the personal information that most Americans make available online. Cold call marketing, such as through telemarketing and canvassing, is being replaced by personalized ads on the internet. Business owners are no longer left to shoot in the dark. Facebook has pioneered this front by allowing businesses to create ads (using this simple form) that appear to users based on personal information posted in their profiles. Although I’ve discovered a few good bands through these ads, aimed specifically toward me because I like 50+ artists, most are no more relevant than anything I’d expect to hear from a telemarketer. Despite Facebook’s efforts to deliver relevant ads, promotions for Methadone treatment and Doom Metal bands still make their way to bewildered consumers.

Those who have seen Steven Speilberg’s film adaptation of Philip K. Dick’s Minority Report remember a scene where Tom Cruise is immediately identified by ubiquitous retina scanners when walking into a mall, and bombarded with personal advertisements. “Hey, Tom, you really look like you could use a Guinness.”

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With the consistently growing presence of advertisements in our culture, this dystopia may be an accurate prediction of the future for consumers. Is Facebook already crossing the line by utilizing users’ personal information to direct advertisements? Or is this a better alternative to being harassed by telemarketers and canvassers?

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Archive for the ‘shopping’ Category

Returning an Unwanted Gift? It Might be a Little Easier This Year!

Now that we are 10 shopping days past Christmas I hope you have already returned all of the gifts that you didn’t want.  I was just reading this article in the Wall Street Journal about how most larger retailers are now starting to ease their return policies this holiday season. 

The article makes special note about how Best Buy has stopped charging their 15% restocking fee for certain items.  I think this is an interesting point because it shows how ridiculous some retailers return policies have been for the past few years.  The fact that Best Buy has actually been charging people so that they are happy with their shopping experience shows how far the pendulum has swung in the favor of the merchant in recent years when it comes to returns. Hopefully in a few years there will be no such thing as restocking fees and other return policies that retailers have in place will be eased considerably.

I actually have a recent first hand experience of trying to return a large ticket item that was purchased as a gift from Amazon which is one of the largest online retailers in the world.  Since the gift I was trying to return or even exchange (I was willing to do either) was purchased longer than 30 days previous to the day I was returning it within days after Christmas I was told that my only option was to return it, pay for return shipping, and only get reimbursed for 85% of the value of the item.  30 minutes on the phone with customer service later and Amazon was paying for the return shipping and I was getting a gift card for 100% of the value of the item but I had to put up a considerable fight and jump through a few hoops to make this happen!   Ridiculous!

Anyway, I think there are a lot of really non-consumer friendly return policies out there that are hopefully about to reversed over the course of the next few years.  Does anyone out there have another unbelievable return policy that they experienced first hand to share?

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Archive for the ‘shopping’ Category

More People are Using Smartphone Applications to Shop and Merchants are Taking Note!

With only 1 shopping day left before Christmas, I hope you have all of your shopping done with by now but if you haven’t you should really go to the stores with your smartphone and a few trusty applications loaded so that you can make the most informed decision possible.

As the Wall Street Journal indicated in this article, only 5.6% of all shoppers on Black Friday used a smartphone to compare prices while in the store but this number represents a 50 fold increase from a year ago. I have actually used a couple different applications while in stores to compare prices and on more than one occasion have actually left the store to purchase the product online because it was considerably cheaper.

Some of the most popular smartphone applications that will allow Shoppers to scan barcodes in the store and instantly show them the cheapest price available online or in a bricks and mortar location are theFind and Google Shopper.  Consumers can download these applications for free and within seconds can search for lowest price for any given product.

Stores are quickly becoming aware that shoppers have this new found ability to instantly compare prices and are trying to adapt in order to take advantage of or at least cope with the results but I don’t think that they are changing quickly enough in my opinion.  I am still waiting for the day when I can show the Best Buy store manager a price I found online on my smartphone and have him or her match that price in their store.  Today they will not even consider doing that unless the store I am comparing their price to also has a bricks and mortar location.  I find this policy to be outdated and ridiculous and hopefully the coming widespread use of comparison shopping using smartphone applications will open these company’s eyes and make them change these archaic policies.

Have you ever tried to get a bricks and mortar store to match a price you found online for the same product?  What were your results?

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Archive for the ‘shopping’ Category

Does the Better Business Bureau Sell Its Grades?

I was watching ABC News the other night when I saw this report that suggests that the Better Business Bureau is essentially selling good business ratings.  In this report, Brian Ross makes some fairly shocking realizations while interviewing a small business owner that had received a ‘C’ grade for her business and the day after paying the $400 membership fee to the BBB her rating immediately shot up to an ‘A’.  The small business owner indicated that she did not do anything else that would have resulted in her increase in grading. 

The report goes on to detail how some “pranksters” made up a business called “Hamas” which is a well known terrorist organization and paid the same $400 membership fee to the Better Business Bureau and, sure enough, this made up business received a grade of A! 

The ABC report also includes an interview with Wolfgang Puck, who has an ‘F’ rating by the way, and says that he thinks paying for a grade is wrong.  Other business owners interviewed in the piece say that they think the BBB is running a scam by trying to strong arm these small businesses into paying for their BBB membership in order to get a good rating through their system.

The end of the report seemed to indicate that the Connecticut District Attorney was in the process of requesting that the BBB stop rating businesses using this rating system as it seemed to be fraudulent.  If these allegations are true, this no doubt will have huge impacts to the small business community as a large number of them have purchased trust and rating seals from the Better Business Bureau and they would now most likely be requesting refunds for these products if the rating system is, in fact, fraudulent. 

Have you ever purchased any of these products for your business from the BBB and had similar issues in getting a good rating?

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Archive for the ‘shopping’ Category

20% Less Spam for Thanksgiving This Year!

To be honest with you, I actually really liked Spam when I was kid.  I don’t know what it was about that imitation, rubbery, ham-like substance but I am fairly certain that my Mom had me convinced it was real meat…either that, or I just didn’t know enough to think anything of it.  Jump forward 20 years, and Spam (emails) have become the bain of every Internet user’s existence.  Well, we are all in luck according to this article in the New York Times a couple days ago that indicates that these Spam emails should be decreasing by about 20% in the United States.

This article gives more details about how a major “spam kingpin” was recently arrested by Moscow police.  Apparently Igor Gusev was paying spammers handsomely to send emails promoting online pharmacies through his SpamIt.com domain.  The New York Times article goes on to talk about how known mass spammers and other cyber security threats have operated in public view for years but that recently the Russian government has started to try and clean up this image while also trying to partner with Silicon Valley to bring more commerce to the country.

While the reason for this Spam clean-up may be a little back-handed, I think that this is definitely good news for online security in general and a much needed step in the right direction.  Have you noticed a lower level of Spam email in your inbox over the course of the last 3-4 weeks?

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Archive for the ‘shopping’ Category

Google's Next Game Changer: Google TV?

I was reading this article in the USA Today the other day about how Google’s next big product launch this Fall is going to be Google TV.  Google TV promises to bring a more user-friendly web interface to our TVs than the consumers in this country have ever seen.  Google’s vision seems to be to offer up web content side-by-side with the same television programs that we have been watching for years. Google also plans to offer an “app store” where consumers can buy free and paid applications that can run on the set-top boxes that will also be required to use this new service.

Whenever I think of the Internet on my TV I always think of those annoying wireless keyboards and terrible user interface that I have been finding in hotel rooms for over a decade for a $5 per day fee.  I always thought that the major flaw in these systems was the terrible user experience – it is always very difficult to navigate the web on these systems because of the lack of a usable mouse and the slightly different web browsers that never seemed to support the web content I wanted to see.  Google seems to be promising a solution to these problems by simplifying the browser and keyboard and supporting all standard web technologies.

I am still going to wait until I am able to use the new Google TV interface to form my opinion but I am hopeful that if any company can successfully bring the Internet to our TVs that it is Google.  If they can convince consumers that the Internet on their TV is the same or comparable to the Internet on their PCs, then I think they have a good shot at being successful here.

On a side note, I also wanted to mention that today Skype announced that they have released a version of their product that is compatible with Android, the up and coming operating system for smart phones. Watch for the popularity of these mobile video calling applications to grow in the near future!

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Archive for the ‘shopping’ Category

When Will Mobile Phones Replace Our Credit Cards?

I was reading this article in the Denver Post the other day about how in 3-5 years a majority of consumers will no longer carry credit cards or cash but will instead use their phone to pay for goods.  While I am not so sure that this will be the case in such a short time period I think that consumers in the United States are definitely moving in that direction.

As this article points out, there are already convenience stores in Boulder, Colorado, and Starbucks coffee shops in Seattle that allow their customers to pay by using applications on their smart phone.  Most of the stores that currently allow shoppers to pay by phone do so through the use of a web-based account that the shopper has to pre-register for and “load” money into their account.  These consumers then bring their phone into the store and login to their account on the merchant’s website or through their “app” on their phone that displays an account number or bar code that the merchant can use to deduct the value of the goods purchased from the consumers account.  While this process is definitely a little less time consuming for both the merchant and shopper and no longer requires the shopper to carry a credit card, it really isn’t all that revolutionary to the bricks and mortar world.

Here is a new product from a company called “Square” that does have the potential to change how and where merchants and shoppers interact at a retail location: the Square Card Reader (pictured in this post).

Square is a new smartphone application for the iPhone and most Android-powered phones that allows merchants to sign-up for a free account and receive a free Square Card Reader that easily plugs into the headphone jack on their phone.  Merchants can then use the card reader to swipe a consumer’s credit card for payment or they can also just type in the credit card number into the smart phone application in order to accept payment.  The merchant is charged 2.9%-3.0% of the value of the transaction plus $0.15 for each transaction which is comparable to what other online payment companies, like Paypal, charge.  I think that Square has the ability to change how we define a “merchant” since their product makes it easier for the smallest of companies to compete with the larger players in their industry.

How popular is the Square Card Reader?  Right now Square has a special message on their website when merchant’s sign-up for a new account indicating that it could take weeks to get their reader in the mail because they currently have such a large backlog!

How do you see mobile payment systems changing the way business is done in your store?

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Archive for the ‘shopping’ Category

Online Business – Necessity Or Luxury?

Is your favorite restaurant or local boutique online?    Would you be more likely to purchase something from the local boutique if you could order the latest chenille scarf from your bedside table?

Website hosting companies such as Shopster have made it very simplistic to create a new website and start selling online in minutes.   Having an online site builds trust between consumer and merchant because it can allow a browse before you buy (or eat).   Yet there are still a great number of local restaurants and shops that are reluctant… why?

With the boom of social media, not having a site could be detrimental to your company’s future success.

There are other ways to be active in the online community without a dedicated ‘full’ website.   Creating a dedicated company blog promotes trust and transparency by sharing your company values, and can be done without a full website.

You may think if you only have one or two items to sell, a website is overkill. Even if it’s just one product (such as this unique product for avid boaters –TuftedTopper), the mass consumer base enjoys the convenience of online purchasing. As a merchant, you need to determine what drives the intrigue in your product base.

You’re here reading this, do you have an online business?

How have you built trust and transparency between yourself and your consumers to create repeat customers?

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